[Urgent Search] Telesales Role

- VIP India - Telecalling Outbound sales

- Min 1 year of experience into Tele sales

- Qualification : HSC or graduates

- Good communication Need candidates from {B2C} sales Background

- English + Hindi

OR

- English + Hindi + Linguistic (Tamil/Telugu/Malayalam/Kannada/Gujarati/Bengali)

- Shift Timing - 10 AM - 7 PM

- 1 Rotational week off

- Age - 24 years - 37 years

- Interview & Job Location

- Address 4th Floor, B Wing, Marwah Centre, A &, Krishanlal Marwah Marg, Marol, Andheri East, Mumbai, Maharashtra 400072

- A Telesales job involves generating sales over the phone by contacting potential and existing customers to promote products or services, meeting sales targets, and maintaining customer relationships.

- Responsibilities include identifying leads, explaining offerings, processing sales, answering inquiries, and updating customer information in databases, all while providing excellent customer service and adhering to company goals.

- Sales Generation: Make outbound calls to new and existing customers to promote products or services, aiming to generate leads and close sales.

- Customer Engagement: Engage customers by asking questions to understand their needs and provide tailored product or service recommendations.

- Sales Processing: Accurately record customer information, process sales transactions, manage orders, and handle payments and returns.

- Customer Service: Address customer inquiries, provide detailed product information, and handle complaints or grievances to ensure customer satisfaction and retention.

- Database Management: Maintain and update customer information in databases and CRM systems, keeping a detailed record of calls and sales activities.

- Target Achievement: Meet and exceed daily, monthly, and yearly sales targets and quotas.

- Lead Generation: Identify potential leads and opportunities for the sales team.

- Product Knowledge: Develop in-depth knowledge of the company's products, services, promotions, and policies to effectively answer questions and make recommendations.

Required Skills and Qualities:

- Outbound sales is a proactive selling approach where a sales representative initiates contact with potential customers through methods like cold calling, email, and social media to generate leads and close deals, rather than waiting for them to inquire about the product or service.

- This contrasts with inbound sales, where businesses attract customers who have already shown interest. Common outbound tactics include cold emailing, cold calling, social selling, direct mail, and networking.

Key Characteristics of Outbound Sales:

- Proactive Outreach: Sales teams go to potential buyers, rather than waiting for them to find the company.

- Cold Prospects: Prospects often have no initial interest in the product or service, requiring a longer sales cycle.

- Direct Communication: Reps use direct methods to reach out, like cold calls, emails, and direct messages.

- Lead Generation: The goal is to generate qualified leads and build relationships with them.

Common Outbound Sales Tactics:

- Cold Calling: Directly calling prospects who may not be expecting the call to introduce a product or service.

- Cold Emailing: Sending unsolicited emails to potential customers who haven't shown previous interest.

- Social Selling: Using social media platforms to find and connect with prospects.

- Direct Mail: Sending physical mail to potential customers.

- Networking and Events: Attending trade shows, conferences, and other events to meet potential clients.

- Webinars and Seminars: Hosting online or in-person events to educate and attract prospects.

The Outbound Sales Process:

- Lead Generation: Identify potential customers who fit the ideal customer profile.

- Contact & Engagement: Initiate contact through chosen methods, such as calls or emails, to start a conversation.

- Qualification: Determine if the prospect has a real need for the product or service.

- Deeper Engagement: Provide demos or further discussions to show how the product can solve their challenges.

- Conversion: Guide the prospect toward a deal and close the sale