▷ [Urgent Search] Payment Specialist
7 days ago
Job Description Key Responsibilities: Handle and resolve large volumes of seller support tickets related to Ecom payout settlement issues and ATO identification. Communicate effectively with sellers in both Mandarin and English to investigate and resolve cases. Maintain detailed case records and ensure compliance with internal service standards and policies. Provide insights and feedback to improve seller experience and process efficiency. Requirements: Fluent in Mandarin and English (both written and spoken). Experience in e-commerce operations, seller support, customer support. Strong problem-solving and analytical skills with attention to detail. Excellent written communication and time management abilities. Ability to work under pressure and manage high ticket volumes. Manage and resolve customer escalations related to fraud detection, payment issues, and transaction failures. Monitor and respond to escalations within defined SLAs, ensuring high-quality support and resolution. Investigate fraud-related escalations, analyzing transaction patterns and verifying customer claims. Coordinate with internal fraud teams to determine outcomes and prevent future occurrences. Flag suspicious activity for further investigation and maintain detailed records of findings. Assist customers experiencing payment failures by identifying root causes (e.g., card declines, network issues). Collaborate with internal teams (Payments, Treasury, Engineering) to resolve technical issues and improve success rates. Provide proactive solutions to reduce recurring payment-related problems. Serve as a liaison between customers and internal teams, ensuring clear, empathetic, and timely communication throughout the resolution process. Provide updates to internal stakeholders on high-priority cases or trends.
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Payments & Fraud Specialist
1 day ago
India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage payment operations and prevent fraud across our Stripe systems.Responsibilities:Monitor payments, disputes, and chargebacks in StripeDetect and resolve fraudulent transactionsOptimize fraud rules and payment success ratesSupport customers and internal teams with payment issuesTrack key payment...
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Payments & Fraud Specialist
1 day ago
India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage payment operations and prevent fraud across our Stripe systems. Responsibilities: - Monitor payments, disputes, and chargebacks in Stripe - Detect and resolve fraudulent transactions - Optimize fraud rules and payment success rates - Support customers and internal teams with payment issues - Track...
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Payments & Fraud Specialist
24 hours ago
India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage payment operations and prevent fraud across our Stripe systems. Responsibilities: Monitor payments, disputes, and chargebacks in Stripe Detect and resolve fraudulent transactions Optimize fraud rules and payment success rates Support customers and internal teams with payment issues Track key payment...
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Surat, India Wortal CRM Full timeJob Description Company Description Wortal CRM is a leading customer relationship management software designed to streamline customer management processes for businesses of all sizes. Our scalable and powerful software enhances efficiency, drives growth, and improves customer satisfaction. Wortal CRM can be customized to meet the needs of small businesses,...
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Payment Specialist
1 week ago
Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearExciting Career Opportunity with TCS Chennai for Payment Specialist RoleJob Description:The Payments Operations Analyst is responsible for processing client payments.Responsible for processing error free payments within the agreed timelines.Dealing with critical client payments, salary transfers, FX booking, nostro reconciliation etc.Roles and...
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Search Marketing Specialist
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Optima Response Management Pvt. Ltd. Full timeCompany DescriptionOptima Response is a Digital MArketing and Advertising agency based out of Chennai. Founded in 2008, Optima Response has delivered results to some of the biggest companies globally and locally. The company is single mindedly focussed on delivering results to its clients.Role DescriptionThis is a full-time on-site role for a Search...
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Search Marketing Specialist
4 weeks ago
india, IN NORTHENTIC e-Store agency Full timeCompany Description NORTHENTIC e-Store offers high-quality lifestyle products that are Nordic, authentic, and sustainable. Drawing on Nordic traditional craftsmanship, creativity, and innovation, NORTHENTIC provides items with an affinity for nature and a concern for the planet's future. Our mission is to help you create your own NORTHENTIC lifestyle with...
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Search Marketing Specialist
3 weeks ago
India NORTHENTIC e-Store agency Full timeCompany Description NORTHENTIC e-Store offers high-quality lifestyle products that are Nordic, authentic, and sustainable. Drawing on Nordic traditional craftsmanship, creativity, and innovation, NORTHENTIC provides items with an affinity for nature and a concern for the planet's future. Our mission is to help you create your own NORTHENTIC lifestyle with...
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Search Marketing Specialist
3 weeks ago
India NORTHENTIC e-Store agency Full timeCompany Description NORTHENTIC e-Store offers high-quality lifestyle products that are Nordic, authentic, and sustainable. Drawing on Nordic traditional craftsmanship, creativity, and innovation, NORTHENTIC provides items with an affinity for nature and a concern for the planet's future. Our mission is to help you create your own NORTHENTIC lifestyle with...
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Search Marketing Specialist
4 weeks ago
India NORTHENTIC e-Store agency Full timeCompany Description NORTHENTIC e-Store offers high-quality lifestyle products that are Nordic, authentic, and sustainable. Drawing on Nordic traditional craftsmanship, creativity, and innovation, NORTHENTIC provides items with an affinity for nature and a concern for the planet's future. Our mission is to help you create your own NORTHENTIC lifestyle with...
