Trip Designer

Key Responsibilities 1 Travel Package Design Development Create customized travel packages based on client needs preferences and budgets ensuring each itinerary is unique and aligned with Milan Holidays service offerings Research destinations accommodations transportation options and activities to build comprehensive travel itineraries Collaborate with travel partners hotels transport companies activity providers etc to secure the best deals and ensure high-quality service for clients Design and plan group and individual tours offering a variety of options such as cultural adventure luxury or corporate trips Develop clear and detailed itineraries including daily schedules local experiences and logistical arrangements 2 Client Consultation Customization Engage with clients to understand their travel goals preferences and constraints and tailor packages accordingly Offer expert advice on travel destinations attractions and experiences based on the client s interests and budget Provide detailed cost estimates working within budget constraints while ensuring the best value for clients Adjust itineraries based on client feedback ensuring flexibility in design and meeting their expectations Stay updated with industry trends to offer innovative exclusive travel experiences to clients 3 Supplier and Vendor Management Build and maintain strong relationships with travel suppliers including airlines hotels ground transportation providers and tour operators Negotiate with suppliers to secure the best rates exclusive offers and preferred terms Ensure timely booking of accommodations transport and activities and resolve any supplier-related issues promptly Monitor supplier performance and feedback to ensure quality service and adherence to company standards 4 Sales and Marketing Support Collaborate with the sales and marketing teams to develop attractive travel packages for promotional campaigns Assist in creating marketing materials including brochures digital content and promotional offers Ensure that packages are aligned with market demand trends and client expectations Participate in travel exhibitions fairs and events to showcase Milan Holidays offerings and gather market insights 5 Operational Support and Documentation Maintain detailed records of each package designed including itineraries client preferences and supplier contracts Prepare necessary documentation for bookings travel permits and special requests e g visa requirements Monitor the execution of travel packages ensuring all details are in place for a smooth experience for clients Work with the Trip Coordinator and other teams to ensure that itineraries are executable on the ground and meet client expectations 6 Customer Relations Build and maintain strong relationships with clients throughout their travel experience providing personalized service and ensuring high client satisfaction Respond to client inquiries feedback and concerns in a timely and professional manner offering resolutions as needed Keep clients informed about the status of their travel plans including any changes delays or special requests Conduct post-trip follow-up to gather client feedback ensuring continuous improvement of services Foster long-term client loyalty by delivering exceptional service and anticipating their travel needs 7 Continuous Learning and Improvement Regularly update knowledge of destinations activities and the travel industry to enhance the travel experiences offered Participate in industry training conferences and familiarization trips to stay informed on the latest travel trends and offerings Gather client feedback after each trip to refine and improve future package designs Key Requirements Educational Qualifications A degree or diploma in Travel Tourism Hospitality Management or related fields is preferred Certification in Travel Planning Tour Management or similar qualifications is a plus Experience Minimum 1 year experience in designing travel packages itinerary planning or travel consulting is highly desirable Knowledge of various destinations tourist attractions and accommodations across different regions domestic and international Experience working with travel suppliers and vendors is an advantage Skills Strong creative and analytical skills with the ability to design unique and engaging travel experiences Excellent communication and interpersonal skills to interact with clients and suppliers effectively Strong attention to detail and organizational skills to create precise well-structured itineraries Proficient in Microsoft Office Suite CRM software and travel booking platforms Good negotiation skills to secure competitive rates from suppliers Ability to manage multiple packages and clients simultaneously while meeting deadlines Personal Traits Passionate about travel and providing exceptional service to clients Strong problem-solving skills and the ability to work under pressure A proactive creative thinker with a keen eye for detail Ability to work independently and as part of a team in a fast-paced environment Client-focused with a dedication to creating personalized and unforgettable travel experiences Job Type Full-time Pay 15 000 00 - 20 000 00 per month Schedule Day shift Work Location In person