Counselor

2 weeks ago

Patna India PW (PhysicsWallah) Full time

Job Description Location: Patna Department: Academics / Counseling Designation: Academic Counselor Associate Employment Type: Full-time Role Overview The Academic Counselor will be responsible for guiding students regarding academic programs, admission processes, and career pathways. The role includes counseling, lead follow-ups, student support, and helping students make informed decisions about their education. Key Responsibilities 1. Student Counseling & Guidance - Counsel students and parents regarding courses, career options, and program suitability. - Understand student needs and recommend the most appropriate academic programs. - Provide accurate information about curriculum, fee structure, and learning outcomes. 2. Lead Management & Conversions - Handle incoming inquiries through calls, walk-ins, emails, and online platforms. - Conduct follow-ups with prospective students to ensure maximum conversions. - Maintain lead records and update CRM systems regularly. 3. Admissions Support - Guide students through the complete admission process. - Assist in form filling, documentation, and enrollment completion. - Coordinate with the academic team for timely onboarding. 4. Communication & Relationship Building - Build rapport with students and parents to ensure high engagement. - Address queries, concerns, and provide solutions promptly. - Maintain a positive and supportive attitude while interacting with students. Required Qualifications & Skills Educational Qualification - Graduate in any discipline (Education/Management background preferred). - Additional certifications in counseling or education are a plus. Experience - 12 years of experience in academic counseling, inside sales, or student support. - Freshers with strong communication skills can also apply. Skills & Competencies - Excellent communication in Hindi & English (additional regional languages preferred). - Strong interpersonal and listening skills. - Ability to guide and influence students for program selection. - Basic computer skills (MS Office, CRM tools). - Target-oriented and comfortable working in a fast-paced environment.

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