Assistant Manager

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Wellness Team Lead - Trust & Safety (Assistant Manager)
Responsibilities
.Administration of wellness program compliance by project team.
.Align with leads on current wellbeing initiatives and report site trends/issues.
.Ensure the cross-site collaboration on wellness sessions among the wellness coordinators.
.Identify and raise trends and issues to operations staff and team as appropriate.
.Ensure that educational trainings and wellness activities for Operations staff are implemented by the coordinators.
.Monitor the performance and coach the wellness coordinators team for the account.
.Work with the Wellness Coordinators within the organization around compliance, other metrics and calibrate the wellness program with the team based on feedback.
.Manage the wellness program orientation for new joiners / backfills execution.
.Ensure that the refresher trainings for the agents on the program to educate them on the benefits of the program are implemented by the coordinators.
.Vendor management for the specified account/region.
.Maintaining wellness dashboards
.Collect Feedback for enhancing wellness programs
.Conduct opinion surveys or needs assessments on floors
.Perform all tasks in compliance with Genpact internal policies, procedures.
.Successfully graduating the training plan attached to the position and the tasks.

Qualifications
.Bachelor degree preferably in a Social Science, Education or Psychology
.People leadership skills
.Project management skills
.Advanced level of English, min C1
.Knowledge, experience, and interest in wellness and Trust & Safety
.An eye for detail, flexible, attentive, helpful teammate, with to-do attitude
.Excellent verbal and written communication skills
.IT Savvy (Microsoft and Google Excel/Forms/Slides experience)
.Creative problem-solving and analysis skills
.Super effective at planning and organizing
.Stress-resilient and works well under strict deadlines
.This job will request working onsite in a 24/7 schedule with alternating shifts

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.