Specialist Is Business System Analyst – Mobility Operations

Career Category Information Systems Join Amgen s Mission of Serving Patients At Amgen if you feel like you re part of something bigger it s because you are Our shared mission to serve patients living with serious illnesses drives all that we do Since 1980 we ve helped pioneer the world of biotech in our fight against the world s toughest diseases With our focus on four therapeutic areas -Oncology Inflammation General Medicine and Rare Disease- we reach millions of patients each year As a member of the Amgen team you ll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives Our award-winning culture is collaborative innovative and science based If you have a passion for challenges and the opportunities that lay within them you ll thrive as part of the Amgen team Join us and transform the lives of patients while transforming your career Specialist IS Business System Analyst - Mobility Operations What you will do Let s do this Let s change the world In this vital role you will manage key functions within the Mobility Operations team within Digital Workplace Experience DWX and support the operational management of our mobile end user technology capabilities in the US and globally This Specialist IS Business System Analyst role will be part of Amgen s Customer Care Experience CCE organization whose primary mission is providing enhanced technology experience and increasing productivity and efficiency across Amgen s global user base About the Role In this critical role you will lead the management of mobility operations within Amgen s Digital Workplace Experience DWX organization As part of the Customer Care Experience CCE team your mission is to deliver seamless and secure mobile solutions that enhance productivity and the overall user experience for Amgen employees globally You will oversee U S wireless operations manage a 30M Telecom Expense Management TEM portfolio across the U S Canada and Puerto Rico and drive mobile device lifecycle processes mobile application lifecycle administration and innovations The ideal candidate combines deep expertise in enterprise mobile platform and telecom management with a strong focus on user-centric solutions governance and vendor coordination Roles Responsibilities Telecom Expense Wireless Operations Lead operational and financial management of Amgen s U S Puerto Rico and Canada wireless services overseeing a 30M TEM portfolio including vendor contracts relationships and governance of operational processes Administer Tangoe TEMS platforms ensuring accurate and timely invoice processing contract compliance and inventory governance Manage forecasting accruals invoice lifecycle and reporting in collaboration with finance procurement and vendor teams Act as point of contact for U S wireless carriers and partners including Tangoe CDW and voice data providers Mobile Application MDM Management Oversee application lifecycle management within Jamf Pro including purchase configuration testing deployment and access controls Candidate s primary but not only focus is application management including configuration purchasing testing and deployment of all applications on Amgen mobile Implement application restriction and policy enforcement strategies to ensure device security and compliance Support new application enablement for emerging technologies e g Vision Pro Starlink satellite phones and manage exception processes Provide support to business stakeholders application owners Executive Support team and end users for mobile requirements while ensuring security compliance and operational sustainability Includes new applications new device types Starlink satellite phones VisionPro new processes and process exceptions Guide US quarantine and legal hold processes for mobile devices including automation governance and process improvements Operational Strategic Oversight Supervise TEMS analyst and guide day-to-day operations aligned with business needs and service SLAs Define and monitor key performance indicators KPIs to drive process improvements service transparency and governance Support legal hold and device quarantine processes including automation and policy refinement Partner with internal teams e g Executive Support Application Owners InfoSec to support mobile initiatives and resolve escalations Project Process Management Lead or support the implementation of strategic mobility initiatives including device lifecycle projects vendor transitions and service optimization efforts Identify automation and efficiency opportunities across processes improving user experience and service delivery Document and maintain standard operating procedures SOPs change communications and compliance documentation Manage business-driven key performance indicators and corresponding governance processes ensuring operational sustainability and to drive continuous improvement and transparency with stakeholders Domestic and International travel as needed What we expect of you We are all different yet we all use our unique contributions to serve patients The vital attribute professional we seek is a type of person with these qualifications Basic Qualifications Doctorate degree Master s degree Bachelor s degree and 8 to 13 years in related field And Minimum of 2 years experience leading people and matrixed global teams or programs with a strong commitment to mentorship team culture and talent development Must Have Skills Proven technical experience in Mobile Device Management MDM administration and configuration - Jamf preferred familiarity with Microsoft Intune a plus Management of enterprise Apple ecosystems including Apple Business Manager iOS configuration app deployment and MDM integration Full mobile device lifecycle management from procurement to retirement with strong process governance Telecom Expense Management TEM ideally using platforms such as Tangoe Experience in managing iOS devices at enterprise level under secure environment Experience in managing enterprise wireless carrier relationships especially in US Strong skills in vendor and contractor management including performance oversight contract negotiation and service governance Experience in financial process management - accruals forecasting tracking actuals Strong communication skills with the ability to translate technical details for both technical and non-technical audiences across all organizational levels Familiarity with Agile software development lifecycles experience working in Agile SAFe environments is a plus Working knowledge of the ITIL framework and experience aligning service delivery with ITIL best practices Highly developed problem-solving and analytical skills with a data-driven approach to decision-making Demonstrated success in fast-paced dynamic environments with the ability to manage competing priorities and drive initiatives to completion Nice to Have Skills Knowledge of Tangoe services and platforms including TEMs platforms such as IPV or Rivermind and related processes Billing Contract repository Audit Inventory modules Tangoe Mobile and related processes Mobile device life cycle wireless spend Knowledge of Amgen financial processes tools SAP Ariba PO process A P Voice and data circuit lifecycle including provisioning tracking of orders inventory thru billing decommissioning Strong data analytical skills especially for TEMS financial processes Solid Excel skills for data analyses Awareness of global variances in mobile processes Program project management skills Track record of implementing changes effectively while balancing business end user needs Knowledge of Amgen business needs ie Manufacturing Sales Executives Knowledge of ITIL framework and ServiceNow Soft Skills Strong collaboration and communication skills Ability to influence and collaborate with vendors Ability to work effectively with global virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented with a focus on achieving team goals Strong presentation and public speaking skills What you can expect of us As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being From our competitive benefits to our collaborative culture we ll support your journey every step of the way In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards Apply now and make a lasting impact with the Amgen team careers amgen com As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients Together we compete in the fight against serious disease Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation