▷ (19/09/2025) Business Analyst

We are seeking an experienced Business Analyst with a strong background in the US mortgage domain to join our dynamic team. The ideal candidate should possess at least 5 years of hands-on experience in mortgage-related projects and demonstrate a comprehensive understanding of mortgage processes, regulations, and industry trends. The successful candidate will play a critical role in analyzing business requirements, identifying opportunities for process improvement, and facilitating the implementation of efficient solutions to enhance our mortgage operations.

About the Role

The Business Analyst will be responsible for gathering and analyzing requirements, providing domain expertise, designing solutions, documenting processes, ensuring quality assurance, and supporting change management within the mortgage domain. This role will require you to work from office - Chennai location.

Responsibilities

- Requirement Gathering and Analysis:
- Collaborate with stakeholders to elicit, analyze, and document business requirements related to mortgage processes, systems, and functionalities.
- Conduct thorough research and analysis to identify gaps, risks, and opportunities for process optimization and automation.
- Translate business needs into clear, concise, and comprehensive functional specifications and user stories.
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- Domain Expertise:
- Utilize in-depth knowledge of the mortgage industry, including origination, underwriting, servicing, and compliance, to provide valuable insights and recommendations.
- Stay updated on industry regulations, market trends, and best practices to ensure compliance and competitiveness in the mortgage market.
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- Solution Design and Evaluation:
- Collaborate with cross-functional teams to design innovative solutions that address business challenges and enhance operational efficiency.
- Evaluate existing systems, processes, and technologies to identify areas for improvement and propose viable solutions.
- Assist in the selection and implementation of software applications and tools that support mortgage operations.
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- Documentation and Communication:
- Prepare detailed business requirement documents, use cases, process flows, and other documentation artifacts to facilitate effective communication and understanding among stakeholders.
- Conduct presentations and workshops to communicate project scope, requirements, and recommendations to diverse audiences, including business leaders, IT teams, and end-users.
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- Testing and Quality Assurance:
- Collaborate with QA teams to develop test strategies, scenarios, and cases based on defined requirements and business processes.
- Participate in testing activities, including system integration testing, user acceptance testing, and regression testing, to ensure the quality and reliability of mortgage systems and applications.
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- Change Management and Support:
- Assist in change management activities, including training, user adoption, and post-implementation support, to facilitate smooth transitions and minimize disruptions.
- Provide ongoing support and troubleshooting assistance to business users and stakeholders, addressing issues and inquiries related to mortgage processes and systems.

Qualifications

- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Advanced degree or professional certifications (e.g., CBAP, PMP) are a plus.
- Minimum of 5 years of experience as a Business Analyst in the mortgage industry, with a proven track record of successful project delivery.
- Strong understanding of mortgage processes, regulations (e.g., RESPA, TRID), and industry standards.
- Proficiency in business analysis tools and techniques, such as requirements elicitation, process modeling, and data analysis.
- Experience working with cross-functional teams in Agile/Scrum environments, with a focus on delivering high-quality solutions within tight timelines.
- Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
- Strong analytical and problem-solving skills, with a keen attention to detail and a proactive approach to identifying and resolving issues.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Preferred Skills

- Experience with mortgage origination and servicing systems (e.g., Encompass, Calyx, Black Knight).
- Knowledge of industry-specific technologies and standards, such as MISMO XML, Fannie Mae, and Freddie Mac guidelines.
- Familiarity with data analysis and reporting tools (e.g., SQL, Tableau) for extracting insights from mortgage data.
- Understanding of emerging trends and technologies in the mortgage industry, such as digital mortgage platforms and AI/ML-driven solutions.