Delivery Client Partner

4 weeks ago

Chennai, India Pando Full time

Job Description Key Responsibilities: Early Sales Cycle Engagement: - Engage early in the sales cycle to provide delivery plans and highlight delivery differentiators. - Communicate effectively with clients to build confidence in achieving their business objectives. Expertise and Engagement: - Serve as a business and industry expert for transformational projects aligned to a single solution. - Engage with supply chain executives and teams to understand company-specific objectives. - Map customer challenges to end-to-end solution capabilities and design actionable solution recommendations. Solution Design and Effort Estimation: - Estimate effort for task-level implementation activities within project scope. - Recommend appropriate roles and resources for execution. - Articulate and present the business impact of solutions, developing deployment roadmaps and establishing baselines to demonstrate qualitative and quantitative value. Technical Understanding and Implementation: - Understand Pando platform capabilities, including integrations and architecture, for technical design. - Orchestrate the end-to-end SaaS delivery process from project kick-off to go-live. - Serve as the liaison to ensure smooth project execution and rapid adoption. Change Management and Leadership: - Identify and drive change management efforts for global or regional program implementations. - Lead the entire delivery process, collaborating with SI/consulting partners. - Address client escalations promptly with support from the broader team. Customer Relationship and Growth: - Build deep relationships with customers to drive product adoption and value realization. - Inspire customer growth and advocacy by collaborating with Account Management and Customer Success teams. - Maintain relationships with senior stakeholders, including CIO, CFO, Head of Supply Chain, and CEO. Collaboration and Feedback: - Collaborate effectively with internal stakeholders to ensure seamless transitions between engagement stages. - Provide feedback to Product Management for solution enhancements and development opportunities. Requirements: - 4+ years of experience in Enterprise SaaS delivery, ideally in supply chain, logistics, or transportation domains. - Experience managing end-to-end SaaS implementations and cross-functional project teams. - Strong understanding of supply chain processes and enterprise technology solutions. - Proven ability to manage customer relationships at the executive level. - Excellent communication, presentation, and stakeholder management skills. - Analytical mindset with the ability to translate business challenges into actionable solutions.

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