Reservation Executive

3 weeks ago

Kottayam KL IN Royal Riviera Hotels and Resorts Full time

Duties and responsibilities Handle incoming reservation inquiries via phone email or online channels providing information about room availability rates packages and amenities and assisting guests in making reservations based on their preferences and requirements Booking processing Accurately input reservation details into the hotel s reservation system including guest information room preferences special requests and payment details ensuring completeness and correctness of reservation records Guest assistance Assist guests with inquiries requests or changes to existing reservations including modifications to booking dates room types or special accommodations and provide solutions to ensure guest satisfaction and retention Upselling and promotion Promote hotel services amenities and packages to guests during the reservation process identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel Confirmation and follow-up Confirm reservations with guests via email or phone providing confirmation details reservation policies and relevant information to ensure guests have all necessary information for their upcoming stays Communication Communicate effectively with other hotel departments including front office housekeeping and sales to coordinate room assignments special requests and guest preferences ensuring seamless guest experiences from booking to check-out Problem resolution Address guest concerns or issues related to reservations such as discrepancies cancellations or special requests and work with relevant departments to resolve problems promptly and satisfactorily Sales support Support the hotel s sales and revenue management efforts by identifying opportunities for room sales optimizing occupancy and implementing strategies to maximize room revenue and profitability Reporting and record keeping Maintain accurate records of reservation activities including guest profiles booking statistics and revenue reports and generate reservation-related reports as needed for management analysis and decision-making Job Type Full-time Pay From 15 000 00 per month Benefits Food provided Work from home Ability to commute relocate Kottayam Kerala Reliably commute or planning to relocate before starting work Preferred Language Hindi English Malayalam Tamil Required Work Location In person

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