Studio Resource Lead

Introduction: We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview: The Studio Resource Lead has an important role within Gallagher’s Art Department, our global in-house creative agency of actively managing and optimizing the allocation, workload and utilization of the studio team resources while collaborating with the core team to traffic and coordinate projects and resourcing needs across time zones to ensure prioritized use of the Global Resourcing model. This role is also responsible for maintaining visibility and continuity across all active Direct to Studio (DTS) / Studio Team “condition” projects for efficient use of the team and looking out for design revision coordination with core team resourcing hand-offs. With a deep understanding of our studio team’s talent pool, skillsets, personalities, and workflow, the Studio Resource Lead positively contributes to overall team efficiency and adherence to our SLAs. By allocating studio team resources within their respective skillsets and actively monitoring bandwidth to optimize resource utilization, this role is a key driver in cultivating an environment conducive to the development of great creative and flawless quality assurance upon release. How you'll make an impact Responsibilities - Manages resource allocation for all DTS / Studio Team ‘condition’ projects and all quality control checks and releases in support of project timing and efficiency while prioritizing the Global Resourcing model workflow to maximize turnaround timing where possible. - Coordinates as needed with the project owner and project manager team to assess project requirements and implications, estimating hours, identifying and escalating resource conflicts as needed, and anticipating workload needs before assigning projects and throughout the project lifecycle within the Studio. - Proactively monitors DTS / Studio Team ‘condition’ projects and Studio team allocations throughout the project lifecycle to adjust, move, or reassign work if/when/as needed to ensure on-time project delivery and a balanced workload across the Studio team. - Continually monitors resource availability, workload, capacity constraints and outages to balance priorities and solving or escalating impacts to project timing or allocation. - Ultimately responsible for global proofreader team resourcing oversight and utilization, as the proofreader allocation is unique due to the shared use between Core and Studio teams. Studio Resource Lead is charged with coordinating as needed with core team to communicate outages, resolving resource conflicts, proactively re-allocating tasks and proofs as needed according to hand-offs to Studio and/or Global Resourcing model optimization and escalating issues or feedback notes to Director of Global Studio Operations. - Maintains quality control standards and processes across the Studio team to ensure on-time and error-free deliverables, escalating queries or issues to the core team or leadership as needed. - Allocates resources spanning time zones in service of the Global Resourcing model, goals, and expectations and following up to ensure these expectations are met through regular updates and clear communication across other Studio Resourcing Leads and project management team, as required. - Attends team statuses, resource huddles, and project meetings as required to maintain daily comprehension of active projects and their scope while updating the team as needed on resource priorities and conflicts. - Builds strong relationships and gains in-depth insights into Studio team members’ skillsets and weaknesses. Utilizes this knowledge to optimize utilization and allocation to projects where their talents are best suited. About you: Qualifications - Bachelor's degree in marketing or related field, or equivalent industry experience in this role. - 3-5 years of experience in a creative agency setting, with a proven track record in resource management and project prioritization, preferably with production or design experience. - Working experience with online project management resourcing software, Workfront preferred. - Microsoft Office Suite programs, with working knowledge of Adobe Creative Cloud programs a plus. - The ability to work independently with minimal supervision and within a collaborative team environment is required. Preferred Behaviors / Skills - Unflappable organizational, time management, change-management, and problem-solving skills. - Track record of proactive initiation and solution-oriented approach to challenges. - Proven team collaboration experience, with exceptional verbal and written communication skills. - A team player who works collaboratively and respectfully with the global Art Department team members. - Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds. Compensation and benefits: We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.