SAP Service Mgmt. Functional with SAP CRM Service

4 days ago

Bengaluru India SWITS DIGITAL Private Limited Full time

Job Description Job Title: Service Management Functional Consultant SAP S/4HANA Experience Required: 5 - 7 Years Location: Pan india Job Summary We are seeking an experienced Service Management Functional Consultant with strong expertise in SAP S/4HANA Service Management (Customer Management) and prior exposure to SAP CRM Service. The ideal candidate should possess deep functional knowledge of end-to-end Customer Service and After-Sales processes, including service notifications, service orders, contracts, billing, and integration with other SAP modules such as FI and PM. The role involves designing, configuring, and supporting service management solutions in S/4HANA, ensuring alignment with business requirements and best practices. Key Responsibilities - Configure and manage Service Management processes within SAP S/4HANA for Customer Management. - Handle customer service notifications for complaints, service requests, and problem tracking. - Prioritize and classify notifications to ensure efficient issue resolution. - Create and manage service orders for planning, execution, and monitoring of service activities. - Track service order status, resources, materials used, and associated costs. - Manage inventory and stock movements related to service operations. - Plan on-site interventions, including technician and equipment scheduling. - Monitor and adjust intervention schedules in real time. - Configure and manage service contracts, including SLAs, conditions, and billing terms. - Monitor contract compliance and manage renewals and amendments. - Manage service billing, including invoice generation based on service activities and parts consumption. - Integrate Service Management processes with SAP FI for payment and accounts receivable. - Utilize reporting and analytics tools for monitoring service performance and KPIs. - Generate customized reports to track SLAs, productivity, and cost performance. - Work on integration points between Customer Service (CS) and Plant Maintenance (PM) modules. - Collaborate with business stakeholders and technical teams to deliver functional solutions and enhancements. Required Skills & Experience - Minimum 5 years of hands-on experience in SAP CRM Service or SAP S/4HANA Service Management. - Strong knowledge of Customer Service processes, including notifications, service orders, and contracts. - Experience in service billing and integration with FI and PM modules. - Proficiency in configuration and customization within SAP S/4HANA Service Management. - Good understanding of master data related to service management (business partners, materials, equipment, etc.). - Experience with reporting and analytics tools for service performance monitoring. - Hands-on experience with S/4HANA environment is mandatory. - Exposure to SAP Fiori apps for Service Management is good to have. Preferred Qualifications - SAP Certified Application Associate S/4HANA Service Management (preferred). - Prior experience with SAP CRM Service or SAP CS Module. - Excellent communication and stakeholder management skills. - Strong analytical, documentation, and problem-solving capabilities.

  • Product Owner

    2 weeks ago

    Bengaluru, India SAP Full time

    We help the world run better  At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Product Owner

    2 weeks ago

    Bengaluru, India SAP Full time

    We help the world run better  At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Service Academy

    7 hours ago

    Bengaluru, India SAP Full time

    **We help the world run better** **ABOUT CUSTOMER SUCCESS SERVICE ACADEMY** SAP Customer Success Service’s team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality...

  • Services Architecture Expert

    6 days ago

    Bengaluru, India SAP Full time

    **What we offer** **What you’ll do** As CoE Principle Engineer - HANA for SAP systems, analyze performance bottlenecks (system wide or business process wise) on Application, HANA or OS level of our global customers and present the results of your findings and recommendations to IT managers and executives. You have the chance to design and optimize...

  • SAP Basis clm

    7 hours ago

    Bengaluru, Karnataka, India SAP Full time

    **What you'll do** - SAP Basis activities qualifying SAP Cloud Lifecycle Mgmt Tools such as SUM, SOI, nZDT, SHA, DTV etc. - You will work with highly efficient teams across organizational and geographical boundaries to develop test cases/new testing strategies and test different SAP tools from the Cloud and Lifecycle Management organization. - You would...

  • Service Execution Specialist

    2 weeks ago

    Bengaluru, India SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • IT Technology Services Senior Specialist: Service Delivery Specialist, SAP BASIS

    2 weeks ago

    Bengaluru, India SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • IT Technology Services Senior Specialist-IBM DB2

    2 weeks ago

    Bengaluru, India SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • IT Technology Services Senior Specialist-IBM DB2

    2 weeks ago

    Bengaluru, India SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Senior Product Specialist

    2 weeks ago

    Bengaluru, India SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...