Digital Product Consultant

3 weeks ago

Bengaluru, Karnataka, India Krones Full time
Who are we?

The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries.

It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines

Who are we looking for?

We are looking for a dedicated and detail-oriented individual to join our our regional Asia Pacific Digital Service Center (DSC) as Product Specialist for Krones.digital products. This position is crucial for maintaining and expanding our customer relationships, as well as ensuring contract fulfillment and renewal. The DSC Product Specialist will work closely with various departments to ensure high customer satisfaction and an increasing retention rate in Asia Pacific.

Someone comfortable with extensively traveling or relocating to Bangkok, Thailand.

What are you in for?

Your responsibilities would include but are not limited to the below: -

· Develop and maintain in-depth knowledge of digital products, organizational structure, and business processes.

· Provide expert support to the Regional Sales team with product knowledge and insights.

· Provide operational support to the Regional IOS Coordinator in all DSC-related activities.

· Build and sustain a strong network in the global and regional organization.

· Oversee regional customer activities, including existing contracts, current quotations, and support cases.

· Identify business opportunities and enable Sales to create leads.

· Assist showcasing solutions onsite, trade fairs, customer shows in collaboration with Sale.

· Keep constant interaction with subscribed customers on feedback and experiences.

· Coordinate actions in alignment with Sales and Digital Operations based on customer usage metrics.

· Funnel feedback and requirements for digital products from customers to digital Product Management.

· Serve as a key user for technical systems (i.e., P.O.S., Subscription Management Process).

What is in it for you?

· You are a part of a large brand, leaders in creating machines where beverages and their packaging are produced, recycled and processed worldwide.

· You work beyond borders, with international teams seeking and imparting learning through shared/individual experiences and knowledge through the community.

What are we looking for?

· Technical background with hands-on experience with exposure to beverage or beverage-manufacturing company. Direct experience with Krones lines will be preferred.

· Degree in Business Administration or a related field.

· 7-10 years of experience with building technology and facing clients.

· Experience or exposure to sales consulting or any direct customer interface for at least 3+ years preferably in APAC region.

· Proven ability to identify and capitalized on up-selling opportunities.

· Strong team player with the ability to work effectively in a connected environment.

· Strong organizational skills and attention to detail.

· Excellent communication skills and the ability to actively maintain customer relationships.

· Comfortable with extensively traveling (domestically and internationally) or relocating (on need basis) to Bangkok, Thailand.

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