Vp - Head Of Transaction Banking Mgs India

About MUFG Global Service MGS MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges For more informatAbout Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia PacificAbout the Role Position Title Head of Transaction Banking MGS IndiaCorporate Title Vice PresidentReporting to Head of Transaction Banking Division and Head of Overseas TB officeLocation BangaloreJob ProfilePurpose of Role The objective of this role is to promote global offshoring as global Transaction Banking creation global offshoring strategy and implement migration process from MUFG offices to MGS India and to oversight development and implementation of best practices as a team leader of Transaction Banking MGS to drive positive client experience and proactively lead operational efficiency efforts and process improvements HY TB EMEA to revise as a supervisor The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions service requirement including front office compliance and operational groups across the organization HY TB EMEA to revise as a supervisor As part of the team administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties HY TB EMEA to revise as a supervisor Main Responsibilities Take ownership proactively to explore global offshoring and conduct initial feasibility study by coordinating well with global stakeholders to execute banks strategic initiatives Demonstrate and achieve a high level of ownership at the migration stage Plan and promote appropriate team as Centre of Excellence for global TB Drive process automation and efficiency by standardization and digitalization reengineering to cut costs Enhance KPI of operation quality management and deliver the good performance Ensure people development and engagement Ensure retaining talent in the team by nurturing people Develop and deliver the teams learning journey Ensure highest levels of accuracy by the team in transaction processing and ensure minimal client impact and or operational incidents Support of customers daily transactions and operations by investigating and resolving enquiries and complaints promptly and managing the client expectation Will be responsible for completing clients transaction service requirements in accordance with the bank s policies and procedures Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirements Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process products policies and regulations Take ownership and facilitate client needs by liasoning suitably with all stakeholders and follow till execution Ensure high quality customer experience and reduce process documentary redundancies to maintain client satisfaction Facilitator of client needs liasoning suitably with all stakeholders and follow till execution Candidate Profile Graduate or Postgraduate with minimum of 10 years of relevant experience in banking industry Experience leading sizable teams Working knowledge of Banking Products including Trade finance Remittances Bank Guarantees General Banking like RTGS NEFT etc Client Service Experience is required Excellent communication and negotiation skills Good Knowledge of MS office HY What does MS mean Good analytical and problem-solving skills Bachelors degree University degree or equivalent experience In-depth knowledge in RBI regulatory aspects around Trade Forex BG GBO will be of importance