Account Manager

3 weeks ago

Pune, India Pratiti Technologies Full time

Company Description

Pratiti Technologies is an innovative software product development company focused on digital transformation through advanced digital technologies. We assist enterprises and software product companies in realizing innovation with our expertise in Cloud Computing, Edge Computing, Data Science & Analytics, AR/VR, IoT, and Digital Twin technologies. With a global presence in the USA, India, Singapore, Switzerland, and Germany, our collaborative and innovative culture supports the growth of our technology craftsmen.

Role Description

This is a full-time, on-site role for an Account Manager (Sales) – GCCs located in Pune. The Account Manager will be responsible for managing and growing large GCC accounts in India. The individual will drive account growth, build trusted relationships with client stakeholders, and collaborate with internal delivery, talent, and leadership teams to ensure customer success.

Key ResponsibilitiesAccount Mining & Growth

- Develop a deep understanding of assigned Engineering & Manufacturing Software accounts, their product portfolios, and technology strategies.
- Identify and pursue opportunities across resource augmentation, outsourced platform/product development, and co-innovation models.
- Build and execute account growth strategies aligned with GCC’s R&D, product engineering, and digital transformation needs.

Relationship Management

- Act as the trusted partner for customer stakeholders in engineering, product development, and IT functions.
- Build strong executive-level and working-level relationships to influence technology decisions.
- Drive regular engagement through governance meetings, technical workshops, and innovation sessions.

Collaboration with Internal Teams

- Partner with Delivery Heads to ensure high-quality execution and alignment with client expectations.
- Work with Talent Acquisition to forecast and fulfill niche skill demands in Foundation Technologies, digital twin, and cloud platforms.
- Coordinate with Pratiti’s practice leaders to bring domain-specific solutions and accelerators to the account.

Operational Excellence

- Govern account health by tracking delivery quality, utilization, profitability, and client satisfaction.
- Proactively identify risks and collaborate with delivery teams for resolution.
- Ensure timely renewals of contracts, MSAs, and SOWs.

Business Development Support

- Support the sales leadership in expansion into new business units within GCCs.
- Lead proposal preparation, RFP responses, and solution pitches for account expansion.
- Act as the voice of the customer inside Pratiti to drive innovation and continuous improvement.

Key Skills & Competencies

- Proven experience managing GCC Accounts in India
- Ability to engage with both engineering leaders and procurement teams.
- Solid understanding of product engineering services, outsourced R&D, and innovation partnerships.
- Strong interpersonal, negotiation, and presentation skills.
- Collaborative mindset with ability to align delivery, talent, and leadership teams.

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