Junior Fulfillment Associate

2 weeks ago

Bengaluru, Karnataka, India Even Full time
Job Description

Company: Even Healthcare

Job Summary

We seek a detail-oriented and efficient Medical Test Fulfillment/Booking (Radiology and Pathology) Associate to join our team. You will play a vital role in ensuring the smooth scheduling and fulfillment of medical test orders for our members across India. This role combines exceptional customer service with a commitment to accurately fulfilling booking requests.

Responsibilities

- Process member bookings for medical tests accurately and efficiently, adhering to booking protocols.
- Verify patient details and authorization for tests before booking appointments.
- Communicate clearly and professionally with pathology and radiology partners to schedule appointments effectively, and provide all support to the Even customer service team..
- Coordinate with healthcare providers and laboratories to ensure timely scheduling and test availability.
- Maintain accurate records of tests and all necessary data related to booked tests.
- Work closely with multiple departments like the sales, claims, doctors, and customer service.
- Track test reports and communicate any delays or issues to the customer service team

Qualifications

- Graduation or equivalent required.
- Previous experience in a medical setting, customer service, or fulfillment environment is preferred.
- Working knowledge of medical terminology and common laboratory tests (a plus).
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Excellent organizational and time management skills.
- Ability to prioritize tasks, meet deadlines, and handle multiple requests simultaneously.
- Proficiency in using MS Office.
- Strong communication and interpersonal skills to build rapport with partners and internal customer service team.
- Ability to work independently and collaboratively as part of a team.
- Ability to learn and adapt to changing priorities.
- Commitment to patient confidentiality.

Benefits

- Competitive salary and benefits package

- Package: 3 LPA
- 6-day work schedule with rotating off days.
- Even membership

- Opportunity to work in a dynamic startup healthcare environment.
- Potential for professional growth and development in the healthcare field.

Skills: customer service,healthcare,bookings

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