Technical Services Engineer Expert

Job Description

- Device Management:Configure, deploy, and manage Intune policies for device enrollment, configuration, and compliance
- Ensure proper configuration of Mobile Device Management (MDM) and Mobile Application Management (MAM) policies for various devices (iOS, Android, Windows)
- Monitor and troubleshoot device management issues, including provisioning, syncing, and compliance violations
- Application Management:Deploy, configure, and manage applications using Intune (Win32, iOS, Android, etc)
- Manage application assignment, updates, and removal for end-users
- Implement app protection policies to ensure secure access to corporate data
- Integrate Intune with Microsoft Store for Business and third-party app repositories
- Compliance & Security Management:Create and manage compliance policies to enforce device security standards (eg, PIN enforcement, encryption, and jailbreak detection)
- Monitor devices for compliance, and respond to s for non-compliant devices
- Set up conditional access policies to ensure that only compliant devices can access corporate resources
- Work with security teams to implement mobile security measures, including data encryption, remote wipe, and app restrictions
- User and Group Management:Configure user and group-based policies to control device access, application deployment, and settings
- Assist in integrating Intune with Azure Active Directory (Azure AD) for user-based policy management
- Collaborate with Identity and Access Management teams to ensure proper access to enterprise resources
- Reporting & Monitoring:Monitor and report on device health, compliance status, and application deployment across the organization
- Generate reports on compliance policies, app installations, and overall device status
- Review and analyze Intune logs to troubleshoot and resolve issues related to device enrollment, policy application, and application deployment
- End-User Support and Training:Provide technical support to end-users regarding device enrollment, access to corporate resources, and Intune-related troubleshooting
- Develop and deliver training materials for end-users on Intune policies and procedures
- Maintain and update knowledge base articles and documentation for end users and IT teams
- Collaboration with IT Teams:Work with network, security, and infrastructure teams to ensure proper integration of Intune with other organizational services (e.g, VPN, Wi-Fi, email configuration)
- Collaborate with software deployment teams to ensure seamless deployment and management of corporate applications
- Work on Intune-related projects, such as rolling out new features, migrations, or large-scale device deployments
- Policy & Best Practices:Develop and maintain standard operating procedures (SOPs) and documentation for Intune administration
- Stay up to date with the latest Intune updates, features, and best practices to continuously improve device management operations
- Ensure that Intune configurations adhere to industry best practices and organizational security policies
- Windows 10 to Windows 11 Upgrade Planning & Execution:Develop and implement a comprehensive upgrade strategy for migrating from Windows 10 to Windows 11 using Intune
- Conduct a thorough assessment of the existing Windows 10 environment, identifying device compatibility, hardware requirements, and necessary configurations for Windows 11
- Create and configure Windows Autopilot profiles, Intune policies, and configuration profiles to automate and streamline the upgrade process
- Oversee and manage the staging of Windows 11 deployments to ensure a smooth, scalable rollout across the organization
- Work with device manufacturers to ensure firmware and driver compatibility with Windows 11
- Device Enrollment and Management:Manage the enrollment of devices into Microsoft Intune for Windows 11 deployment, ensuring that devices are correctly prepared for the upgrade
- Configure and deploy Windows Autopilot profiles for Windows 11 devices, ensuring seamless provisioning and configuration of new and existing devices
- Monitor and troubleshoot device enrollment issues related to the upgrade process
- Compatibility Testing and Validation:Test Windows 11 on various devices to ensure compatibility with business-critical applications, software, and hardware
- Ensure that all required drivers, updates, and applications are compatible with Windows 11 before initiating large-scale upgrades
- Collaborate with software and hardware vendors to ensure their solutions are tested and fully supported in a Windows 11 environment
- Address compatibility issues and document resolutions to ensure smooth upgrades
- Security and Compliance Configuration:Ensure that Windows 11 devices are configured with appropriate security settings, including encryption, endpoint protection, and compliance policies using Intune
- Implement Windows 11-specific security features, such as TPM 2.0, Secure Boot, and BitLocker, in alignment with organizational security policies
- Set up conditional access policies to ensure only complia

Role:System Security Engineer

Industry Type:IT Services & Consulting

Department:IT & Information Security

Employment Type:Full Time, Permanent

Role Category:IT Security

Education

UG:Any Graduate

PG:Any Postgraduate

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