Service Desk Agent

Job Title: Service Desk Agent Level 1Job Purpose:The Service Desk Agent Level 1 is responsible for providing frontline customer service and technical support for all business products supported out of the operations center. This role requires direct interaction with internal and external customers to resolve technical issues and process service requests...

Skill : Service Desk Agent L1 Job Location : Chennai & BengaluruExperience : 2 to 6 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement...

Skill : Service Desk Agent L1Job Location : Chennai & BengaluruExperience : 2 to 6 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement...

Skill : Service Desk Agent L1Job Location : Chennai & BengaluruExperience : 2 to 6 YearsJob Description :Manage the day-to-day activities of IT- Helpdesk Operations.Manage and co-ordinate the processing of incoming calls/Chats/ tickets to ensure timely and effective resolution of incidents and requests as per pre-defined SLA.Co-ordinate and implement...

Job Description- Ownership of technical issues through to conclusion Good command over English- Assists both Service Desk Agents and Service Desk Trainees in the management of any issues through to conclusion- Works with the team in dealing with major incidents, owning, escalating and following through to conclusion- Monitors and Analyse performance of...

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Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

SN Required Information Details 1 Role Service Desk – Agent (Voice) Required Technical Skill Set-Desktop & Network troubleshooting Desired Experience Range 8 to 12Location Chennai Desired Competencies (Technical/Behavioural Competency) Must-Have Requires good verbal and written communication skills as well as strong customer service and interpersonal...

Job DescriptionAs a Desk Help Agent, you will play a crucial role in providing high-quality support to our customers. Your primary responsibility will be to take calls, chats, and emails from customers, understand their technical queries, and provide timely and effective solutions.Key Responsibilities:Taking calls, chats, and emails from customers to...

About the JobThis is a job opportunity for a Help Desk Agent who can handle customer inquiries and provide support.The successful candidate will have good communication skills in Hindi, Kannada, and Malayalam languages and be able to handle customer queries effectively.Responsibilities:Handle customer inquiries and issues via phone, email, or chat.Provide...