Support Engineer Iii, Payment Services

15 hours ago

Bangalore Karnataka, India Amazon Full time

DESCRIPTION The Amazon Payments Services processes millions of transactions every day across numerous countries and payment methods Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually We build systems that process payments at an unprecedented scale with accuracy speed and mission-critical availability We innovate to improve customer experience across the globe with support for currency choice in-store payments pay on delivery credit and debit payments seller disbursements gift cards and many new exciting and challenging ideas are in the works If you are excited about the opportunity to learn and work on large scale distributed systems enjoy trouble shooting and solving complex problems consider the opportunities at the India Bangalore center Come challenge yourself in our team-oriented atmosphere and watch yourself grow with one of the fastest growing areas of the Amazon e-commerce services platform Key job responsibilities Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing tools automation and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code JAVA and Ruby with Rails updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems Some of the key job functions - Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services - Work on operations and maintenance driven coding projects primarily in Ruby Rails Java Python or shell scripts AWS web technologies projects - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more Digital products or components - Customer notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base BASIC QUALIFICATIONS - 2 years of software development or 2 years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems PREFERRED QUALIFICATIONS - Knowledge of web services distributed systems and web application development - Experience troubleshooting maintaining hardware software RAID - Experience with REST web services XML JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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