Tellecaller

ONLY FOR FEMALE CANDIDATE Job Summary As a Telecaller you will be responsible for reaching out to potential or existing customers via telephone promoting products or services handling inquiries and providing excellent customer service The role requires strong communication skills the ability to handle customer concerns and the capacity to work towards achieving sales or support targets Key Responsibilities Outbound Calling Contact potential customers or existing clients to introduce products or services Promote special offers discounts and new products to clients Maintain a positive and professional demeanor while speaking to customers Inbound Calls Answer inbound calls from customers addressing their questions concerns or inquiries about products services Provide accurate information and guide customers through the product service options Sales and Lead Generation Generate leads and convert prospects into customers Meet sales targets set by the company Customer Support Resolve customer complaints or issues promptly and efficiently Provide customers with timely updates and follow-ups on inquiries or requests Data Management Update customer information and records in the CRM system Track customer interactions and document issues or feedback Reporting Report to supervisors about daily weekly or monthly performance and targets Provide feedback on customer needs problems interests and trends Product Knowledge Stay up-to-date with product knowledge and updates to effectively communicate with customers Answer questions related to product features pricing or policies Skills and Qualifications Excellent Communication Skills Fluency in the relevant language s spoken and written Persuasion Skills Ability to influence and persuade customers Active Listening Ability to listen attentively to customer queries and respond appropriately Customer-focused Attitude Strong focus on providing excellent customer service Problem-Solving Skills Ability to resolve customer issues effectively Organizational Skills Ability to manage calls records and time efficiently Sales Experience Preferred Previous experience in sales or telemarketing is a plus Requirements Previous experience in a customer service or sales role preferred Familiarity with CRM software and telecalling systems preferred Ability to work in a target-driven environment Job Type Full-time Pay 12 000 00 - 15 000 00 per month Benefits Health insurance Schedule Day shift Supplemental Pay Performance bonus Quarterly bonus Experience total work 1 year Required Work Location In person