Urgent Apprentice Tech

Our CompanyChanging the world through digital experiences is what Adobes all about We give everyonexe2x80x94from emerging artists to global brandsxe2x80x94everything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours Adobe Apprenticeship Program Description Designation Associate Technical Product Consultant Program Duration 6 months Work Experience 0-6 months Location Noida Education B E B Tech BCA BSc IT BSc CS MCA BBA MBA Our Company Changing the world through digital experiences is what Adobes all about We give everyonexe2x80x94 from emerging artists to global brandsxe2x80x94everything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen Were on a mission to engage and groom budding young talents and are committed to creating best of skilling experiences where everyone finds respected and has access to equal opportunity to visualize their theoretical understanding of academia as against its industrial application We realize that new ideas can come from everywhere in the organization and we know that the next big idea could be yours What You ll Do Adobe seeks to looking to engage and groom passionate enthusiastic and product support focused talent who are recent colleges passed out with six months to one year experienced to join its India Customer Engineering business unit which onboards new customers and is SPOC of Ultimate Customers Areas of exposure during the Apprenticeship Program Adobe seeks to employ passionate enthusiastic and product support-focused candidates in the India Customer Engineering business unit which caters to Adobe Experience Cloud products Technical Support Consultants provide accurate and timely technical support to Adobe customers via telephone and portal They will resolve complex and technical support issues with varying degrees of priority They address incidents within predetermined service levels requiring the ability to multitask and prioritise They carry out projects as assigned and support other team members in representing Adobe professionally What You ll Need to Succeed First point of contact for customer concerns relating to technical issues Act as a customer advocate and represent their needs with internal product teams Provide extremely timely response and resolution to technical and product inquiries Deliver resolution results within established Service Level Agreement guidelines Stay aware of customer business priorities and critical events Provide proactive issue status updates to required parties Record and document all issues related to customers within established process guidelines Troubleshoot and qualify cases before escalating to engineering Answer questions regarding product functionality and usage Work on high-priority technical issues Create product content such as knowledge base articles and whitepapers and participate in forums Working in 24 x7 shift Good understanding of Front-End dev skills like HTML Angular JS React UI Javascript CSS Good understanding of Java Java EE Servlets JSP Tag libraries and JSTL skills combined with a good understanding of Enterprise Java frameworks such as Spring and Hibernate Exposure to PHP Python PySpark or related libraries Exposure to Java web development experience other Content Management system experience Good understanding of core web technologies including XML XHTML Client Server- Side Scripting languages such as JavaScript and JSP and web services development using RESTful implementations Application development distributed application development and Internet Intranet based database applications Strong knowledge on Database SQL queries on any one database Experience in a wide range of Operating Systems Good communication skills both written verbal in English Analytical and problem-solving skills Adobe is proud to be an Equal Employment Opportunity and abirmative action employer We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law Learn more Adobe aims to make Adobe com accessible to any and all users If you have a disability or special need that requires accommodation to navigate our website or complete the application process email accommodations adobe com or call 408 536-3015 Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into unlawful agreements with other employers to not recruit or hire each others employees Adobe is proud to be an employer We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law Adobe aims to make Adobe com accessible to any and all users If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 408 536-3015