CX Transformation Expert

Join Nexora Tech as a CX Transformation Expert About Nexora Tech: Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer experience reimagination, and IT modernisation across industries. We help organisations create AI-first, customer-centric ecosystems by blending strategic insight, process redesign, and emerging technologies to deliver seamless, data-driven, and humanised customer journeys. Who We’re Looking For: We are seeking passionate CX Transformation Experts with hands-on experience in omnichannel strategy, AI-enabled contact centre solutions, and customer experience innovation. You will work closely with Aparna Kumar and senior client stakeholders to design next-generation CX frameworks that combine technology, analytics, and behavioural insight. The role will involve designing customer journeys, deploying automation platforms, and enabling measurable CX improvements (NPS, CSAT, cost-to-serve) through AI and analytics-driven interventions. Engagement Model: - Retainership or Contractual basis - Duration: 12 to 36 months per engagement (extendable based on client programs and continuity) - Hybrid model – remote consulting with client-site collaboration where needed - Nexora provides comprehensive sales, pre-sales, and delivery management support through its dedicated business development and project coordination teams Why Partner with Nexora Tech: - Collaborate directly with Aparna Kumar, a leading CIO and digital transformation strategist with deep CX and channel expertise - Lead AI-first CX transformation programs for enterprises in BFSI, Retail, Telecom, and Automotive sectors - Engage in end-to-end customer journey design, automation enablement, and digital experience transformation - Join a community of elite consultants focused on measurable business outcomes, innovation, and excellence—without sales or administrative overhead Earning Potential: CX Transformation Experts typically earn ₹20–28 lakhs annually, depending on project complexity and client size. With Nexora’s robust enterprise pipeline, partners can expect 3–6 active engagements per year focused on AI-enabled CX modernisation, omnichannel optimisation, and intelligent service delivery. Ideal Profile: - 8–15 years of experience in CX transformation, digital channels, or customer analytics - Strong understanding of CRM, omnichannel, and contact centre platforms (Salesforce, Genesys, NICE, Zendesk, or CRMNext) - Experience designing and implementing AI-enabled CX solutions (chatbots, voice assistants, RPA, predictive analytics) - Proven ability to optimise KPIs such as NPS, AHT, and customer satisfaction metrics - Excellent client communication and experience design skills - Passionate about shaping customer experience as a differentiator in digital enterprises How to Apply: Send your profile to hr@aparnatechtrends.com With the subject line: Strategic Partner – CX Transformation Expert Join Nexora Tech to reimagine customer experience through AI, data, and human-centred innovation.