BPO Professionals

3 weeks ago

Bengaluru, Karnataka, India Jobshop Full time
Job Description

- We are seeking BPO Professionals to join our dynamic team in India. The ideal candidates will have 1-6 years of experience in the BPO sector, demonstrating strong communication skills and a passion for customer service. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction.
- Handle inbound and outbound calls effectively and efficiently.
- Resolve customer queries and issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve processes and customer satisfaction.
- Adhere to company policies and standards during customer interactions.
- Excellent verbal and written communication skills in English and local languages.
- Strong problem-solving skills and ability to think critically.
- Familiarity with customer service software and CRM systems.
- Ability to work in a fast-paced environment and manage time effectively.
- Basic computer skills including proficiency in Microsoft Office Suite.
- Strong interpersonal skills and ability to work in a team.
- Flexibility to work in shifts, including nights and weekends.

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