Training Specialist, Learning and Development, Shop
3 days ago
Job Description Description As a Training Specialist at Shop, you'll lead the development and delivery of learning solutions that drive organizational growth. You'll create and manage training programs across multiple formats - classroom sessions, workshops, self-paced modules, and blended learning experiences. Working directly with Shop business units, you'll identify training needs and develop targeted solutions that address skill gaps and support business goals. Your role demands strong analytical skills to evaluate program effectiveness and demonstrate clear training impact through data-driven metrics. You'll integrate learning trends and technologies, including Generative AI tools, to enhance training content and delivery methods. This ensures our learning programs remain relevant and effective in our fast-paced digital retail environment. The position includes managing all training logistics - from scheduling and communication to resource allocation. You'll coordinate with global teams while maintaining program quality and consistency. We seek candidates who combine instructional design expertise with practical facilitation skills and a proven track record in measuring learning outcomes. If you're ready to shape the future of learning at Shop and drive meaningful impact through innovative training solutions, we want to hear from you. Key job responsibilities Key Responsibilities: - Conduct thorough training needs assessments to identify skill gaps and development opportunities across Shop departments. - Design comprehensive training curricula and learning paths aligned with Shop's strategic objectives. - Develop engaging training content including presentations, workbooks, e-learning modules, and job aids specific to Shop operations. - Explore and implement Generative AI tools to enhance training content creation and delivery while developing AI literacy training modules for teams. - Facilitate instructor-led training sessions both in-person and virtually for global Shop teams. - Create and maintain a learning management system (LMS) to track training completion and certifications - Implement measurement strategies to evaluate training effectiveness and ROI of Shop learning programs. - Partner with Shop subject matter experts to ensure technical accuracy of training materials. - Manage new hire onboarding programs and create standardized orientation materials for Shop role. - Generate regular reports on training metrics, completion rates, and participant feedback. - Support the development of performance improvement plans and career development frameworks for Shop teams. Basic Qualifications - 2+ years of design experience - Have an available online portfolio - Experience working with a variety of design tools such as Photoshop, Illustrator, and InDesign - Experience in prototyping Preferred Qualifications - Knowledge of user-centered design methodologies, usability principles, web-based information architecture and design - Experience working in a collaborative team and working directly with developers for implementation of designs Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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