Cloud Solution Architecture

Customer Centricity Gathers customer partner insights e g feedback around technical preferences environments business needs competitive landscape and maps architecture and digital transformation solutions to customer partner business outcomes Acts as the voice of the customer VOC partner by driving new feedback insights and resources across internal teams to add and prioritize Represents the customer partner to internal teams e g Engineering to shape products and services by providing insights across the territory Advocates for the customer partner at all opportunities and shares customer success stories with the wider internal team Guides other team members to focus on customer partner experience through efficient delivery and ensuring a seamless and connected customer experience Supports definition of customer partner conditions of success Anticipates customer partner dissatisfaction and unmet needs and executes strategies to improve experience value realization and acceleration of customer transformation Actively listens and respectfully challenges customers partners when going in the wrong direction presents insights and alternatives and takes action appropriately Business Impact Drives customer partner relationships to anticipate identify escalate and work to resolve technical blockers to accelerate consumption and solution implementations e g by application of technical capabilities Routes non-technical issues for removal by the appropriate party Understanding Customer Partner Technical Environment Insights about Customer Partner and Industry Gather customer partner insights e g feedback around technical preferences environments business needs competitive landscape and map architecture and digital transformation solutions to customer partner business outcomes Adapt business models plans and solutions to insights Understanding Customer Partner Technical Environment Internal Advocacy Act as the voice of the customer VOC partner by driving new feedback gaps blockers insights resources etc across communities to track add and prioritize using established channels e g UAT TFT Identify growth opportunities based on knowledge of customer partner needs Architecture Design and Deployment Architecture Proposals Receive and synthesize data about customer partner business and technical requirements address them with technical architecture s demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer partner Architecture Design and Deployment Requirements and Constraints Apply broad technical knowledge across various of architecture solutions to meet business and information technology IT requirements and resolve identified technical constraints Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer partner priorities to drive growth in consumption via cost optimization operational excellence performance efficiency and security Drives architecture design resiliency reviews and technical optimization that result in production deployment application and increase customer partner usage and consumption Ensures that the customer partner s application has as few points of failure as possible Technical Leadership Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning hiring skilling and utilization of Pod members Proactively develops technical and professional learning and development plan in alignment with and support from their manager Architecture Design and Deployment Pre-Sales and or Implementation Leadership Lead customer partner projects that implement technical architecture s Provide thought leadership for technical architecture design development and deployment and supports drives the customer partner throughout pre-sales and or implementation Architecture Design and Deployment Resolving Blockers Identify escalate and work to resolve technical blockers e g changing configurations sample coding to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party Architecture Design and Deployment Risk and Quality Management Adapt methodology and apply governance to identify communicate and minimize business and technical risks e g Well-Architected Framework Enterprise Scale Landing Zone Cloud Adoption Framework Define customer partner conditions of success adhere to quality assurance and calculate risks while designing and or delivering solutions Practice Development Generate new ideas for changes and improvements to existing intellectual property IP technologies and processes for designated customers partners Drive opportunities for IP re-use best practice sharing and consumption Trusted Advisor Relationship Building Develop and expand existing impactful relationships with customer and partner MCS architects and technical specialists technical decision makers and business stakeholders Trusted Advisor Challenger Mindset Respectfully challenge customers partners when going in the wrong direction and escalate appropriately Thought Leadership External Presence Participate in external architect community events e g conferences seminars technical meetups Webcasts blogs hackathons and share learnings with the internal team Act a mentor to junior colleagues to educate them on technical and non-technical concepts Customer Usage Lead architecture design resiliency reviews and technical optimization that result in production deployment application and increase customer business value Drive efforts to ensure that the customer s environment and applications are well-architected Customer Satisfaction - Deliver positive Customer Satisfaction and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes Required minimum qualifications Bachelor s Degree in Computer Science Information Technology Engineering Business or related field AND 12 years experience in cloud infrastructure technologies information technology IT consulting support systems administration network operations software development support technology solutions practice development architecture and or consulting OR Master s Degree in Computer Science Information Technology Engineering Business or related field AND 6 years experience in cloud infrastructure technologies technology solutions practice development architecture and or consulting Additional or preferred qualifications Bachelor s Degree in Computer Science Engineering Business or related field AND 8 years technical leadership experience in relevant area of business OR equivalent experience 10 years of experience in object-oriented programming skills cloud application architecture and microservices development for public clouds 8 years of experience in capturing application requirements design review meetings development designing and deploying software using automated processes and troubleshooting and resolving software defects over Pure Cloud and or Hybrid environments 8 years of experience working with Agile CI CD or DevOps models involving multiple disciplines of coding testing and deployment Solution Architecture e g SOA enterprise architecture Experience with NET technologies up to the latest version e g WCF WF MVC Advanced written spoken English level with direct customer facing experience The Azure Cloud Solution Architect role requires knowledge and experience in several the following technologies areas Azure Kubernetes Service AKS Azure Containers Orchestrators App Insights APIM Redis Cache Cosmos DB Azure SQL basics Azure Key Vault Azure CDN Building Cloud-native Applications using Microservices ArchitectureAzure Service Bus Azure Functions Azure Event Hubs Azure Notification Hubs GitHub Rest APIs IIS Net Development Azure DevOps ADO Secure DevOps Application Security Principles and Practices Azure Event Grid IOT Hub Protocol Gateway Azure Logic Apps Azure NetApp files Threat Modeling Azure Application Security Azure Infrastructure Fundamentals Compute Storage Migration Security Azure Front Door Azure Traffic Manager Azure Networking Azure Active Directory AAD and Azure AD Connect knowledge and experience Azure Infrastructure as a Service IaaS core knowledge Storage Network Compute Other technical areas we look for real world demonstrated ability are Azure Governance Cloud Adoption Framework Azure Policy Management Groups Governance Compliance as Code ARM JSON or Terraform Templates - Infrastructure as code Azure CLI and or PowerShell Strong understanding of Windows and or Linux Operating Systems Working knowledge of On-Premises Infrastructure solutions AD DS DNS Monitoring Patching Azure Active Directory AAD and Azure AD Connect knowledge and experience Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences Must have the ability to take on internal initiatives to create services opportunities and work in a fast-paced environment while balancing multiple demands addressing shifting priorities and maintaining focus