Analyst Technology

Rockwell Automation is a global technology leader focused on helping the worlds manufacturers be more productive sustainable and agile With more than 28 000 employees who make the world better every day we know we have something special Behind our customers - amazing companies that help feed the world provide life-saving medicine on a global scale and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better We welcome all makers forward thinkers and problem solvers who are looking for a place to do their best work And if thats you we would love to have you join us Important responsibilities Must have ServiceNow implementation experience including development configuration and administration in an enterprise environment Advanced scripting of business rules ACLs workflow activities Create system scope and goals and prepares detailed specifications for application builds Help with user story creation and grooming Responsible for coding testing debugging and creating technical documentation Oversee uptime performance stability and system health of all technical components of the ServiceNow instances Experience with ServiceNow integration using LDAP Active Directory and Single Sign-on Experience with ServiceNow components including Incident Change Problem Management ITAM CMDB Knowledge Mgmt Release Mgmt Discovery and Service Mapping Financial and Procurement Communicate all downtime and activates impacting production with stakeholders and ServiceNow users Drive compliance and tool governance across the ITSM management processes incident request change release event knowledge asset configuration self-service Partner with stakeholders to gather requirements for new functionality automation and fulfilling requirements based off industry best practices Work with data analytics to create reports for different users including IT Capability Teams IT leadership and your team to illustrate service performance improvements and areas for improvement Have a understanding of ITSM processes and can interpret technical documentation for training end users on processes Manage ServiceNow Admins and maintain the ServiceNow intake process and roadmap Perform yearly twice yearly ServiceNow Upgrades on all production and lower environments Experience Required Bachelor s degree in computer science MIS Information Technology or related field OR certification or equivalent experience in the following ServiceNow System Developer 8 years experience in supporting ServiceNow ITSM through administration configuration development and upgrades Experience integrating ServiceNow with an API-led or Flat-File integration Administer a ServiceNow instance including the management of users groups and roles CMS Development ACLs business rules workflows UI actions UI policies dictionary and catalog items Orchestration and Discovery experience Experience conducting ServiceNow instance upgrades ServiceNow Developer Certification Experience working across multiple vendors and managed service providers ITIL Foundations V3 or V4 Certification and knowledge of the ITIL Service Lifecycle Equivalent work experience of 8 years in IT Service Management with ServiceNow Experience with application development methodologies Experience Skills Desired Lean IT Six-Sigma Certifications Experience with Agile SAFE Methodology Proficient in providing insights and strategies for merging two or more ServiceNow instances into a single unified platform Experience in service improvement ITIL CSI Certification a plus Data Analytics Benefits The ability to collaborate with learn from colleagues in a complex global organization We provide a working environment with a creative company paired with a great compensation package great benefits and a supportive atmosphere where you can sharpen with new challenges and development opportunities Hybrid work-from-home and at a determined Rockwell Automation facility Corporate Social Responsibility opportunities Support from our 24 7 employee assistance program Primary work location Bangalore India We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status We are proud to be an equal opportunity workplace At Rockwell Automation we are dedicated to building a diverse inclusive and authentic workplace so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right person for this or other roles LI-SK2Rockwell Automations hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays Tuesdays and Thursdays unless they have a business obligation out of the office