Senior It Technologist

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all You ll lead with purpose breaking down barriers to innovation in a more connected compassionate world A Day in the Life Role Overview We are seeking a Network Operations Center NOC Supervisor to oversee and coordinate the activities of our Managed Service Provider MSP during US off-hours This role will serve as the primary business relationship manager between our organization and the MSP ensuring high-quality service delivery performance monitoring and issue escalation The NOC Supervisor will work closely with our US-based NOC Manager and global IT operations teams to maintain operational excellence Key Responsibilities Act as the primary liaison between our company and the Managed Service Provider during US off-hours Supervise and coordinate daily MSP activities ensuring compliance with service level agreements SLAs Monitor network operations and ensure timely resolution of incidents problems and requests Escalate critical issues to the US NOC Manager and other stakeholders as needed Provide regular reports on operational performance trends and service quality Drive continuous improvement initiatives with the MSP to enhance service delivery and efficiency Ensure documentation processes and runbooks are updated and followed Support transition and onboarding of new services or projects into the NOC environment Collaborate with global IT operations engineering and security teams to maintain network health and performance Role Overview We are seeking a Network Operations Center NOC Supervisor to oversee and coordinate the activities of our Managed Service Provider MSP during US off-hours This role will serve as the primary business relationship manager between our organization and the MSP ensuring high-quality service delivery performance monitoring and issue escalation The NOC Supervisor will work closely with our US-based NOC Manager and global IT operations teams to maintain operational excellence Key Responsibilities Act as the primary liaison between our company and the Managed Service Provider during US off-hours Supervise and coordinate daily MSP activities ensuring compliance with service level agreements SLAs Monitor network operations and ensure timely resolution of incidents problems and requests Escalate critical issues to the US NOC Manager and other stakeholders as needed Provide regular reports on operational performance trends and service quality Drive continuous improvement initiatives with the MSP to enhance service delivery and efficiency Ensure documentation processes and runbooks are updated and followed Support transition and onboarding of new services or projects into the NOC environment Collaborate with global IT operations engineering and security teams to maintain network health and performance Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position Benefits Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values We recognize their contributions They share in the success they help to create We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage This position is eligible for a short-term incentive called the Medtronic Incentive Plan MIP About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions Our Mission to alleviate pain restore health and extend life unites a global team of 95 000 passionate people We are engineers at heart putting ambitious ideas to work to generate real solutions for real people From the R D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves We have the talent diverse perspectives and guts to engineer the extraordinary Learn more about our business mission and our commitment to diversity