Risk Management Specialist/ Risk Manager

2 weeks ago

Mumbai, India Acme Services Full time

Job Description Risk Monitoring and Analysis: - Monitor gaming transactions, player activities, and financial data to identify potential risks and anomalies. - Utilize advanced analytics tools and techniques to detect fraudulent or suspicious behaviour patterns. - Conduct regular risk assessments and develop strategies to mitigate emerging risks specific to rummy games. - Analyzing behaviour of new users and old users for identifying new patterns which may help in early detection of risk - Maintain a fair playing environment by ensuring proper implementation and execution of all risk management systems and processes Fraud Detection and Prevention: - Identify and investigate instances of fraud, collusion, or other unfair gaming practices in rummy games. - Collaborate with internal teams and external vendors to implement and improve fraud detection tools, systems, and processes. - Stay up-to-date with the latest fraud trends in the online gaming industry and implement countermeasures accordingly. - Use analytics techniques to detect, prevent and mitigate fraud. Compliance and Regulatory Requirements: - Ensure compliance with relevant gaming regulations, responsible gaming guidelines, and data protection laws. - Develop and maintain risk management policies and procedures to meet regulatory requirements. - Work closely with compliance teams to conduct audits, respond to regulatory inquiries, and implement necessary changes. Player Support and Dispute Resolution: - Assist in resolving player disputes, account issues, or any other gaming-related concerns in a fair and timely manner. - Investigate player complaints and escalate issues to the appropriate teams when necessary. - Provide support and guidance to the customer support team regarding risk-related matters. Incident Management and Response: - Respond promptly to real-time incidents, such as suspected cheating, security breaches, or system malfunctions, and initiate appropriate actions to mitigate risks. - Coordinate with IT and security teams to resolve technical issues and strengthen the overall security posture of the rummy gaming platform. - Document and report incidents, investigations, and actions taken for future reference and analysis. Collaboration and Communication: - Collaborate with cross-functional teams, including product development, customer support, - marketing, and finance, to implement risk mitigation strategies. - Provide training and guidance to other team members on risk management best practices - specific to rummy games. - Communicate effectively with stakeholders, management, and external parties, such as - regulatory bodies and law enforcement agencies.

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