[Apply Now] Network Voice Engineer
3 weeks ago
Job Description Key Responsibilities: - Configure, deploy, and support Cisco Jabber, CUCM (Cisco Unified Communications Manager), Unity Connection, and related voice infrastructure. - Perform installations, upgrades, patches, and routine maintenance of Cisco voice systems. - Troubleshoot and resolve voice-related incidents and service requests, including call quality issues, voicemail, presence, and IM problems. - Configure and manage voice gateways, SIP trunks, and QoS policies. - Manage user profiles, call routing, dial plans, and device configurations in CUCM. - Coordinate with network, security, and desktop teams for seamless collaboration service delivery. - Document infrastructure configurations, change controls, and SOPs for voice systems. - Monitor system performance and ensure SLA compliance for uptime and call quality. - Provide Tier 2/3 support for escalated voice and collaboration issues. - Assist in projects involving cloud migration, hybrid communication platforms, or integrations with third-party collaboration tools. Qualifications & Skills: Essential: - Bachelor's degree in Information Technology, Telecommunications, or related field. - 3+ years of experience in enterprise voice and unified communications. - Hands-on experience with Cisco Jabber, CUCM, Unity, and IM&P. - Knowledge of VoIP protocols (SIP, H.323, MGCP) and QoS. - Familiarity with network troubleshooting tools (Wireshark, SolarWinds, etc.). - Experience with Cisco routers, switches, and firewalls in a voice network context. Desirable: - Cisco certifications (e.g., CCNA Collaboration, CCNP Collaboration) are highly preferred. - Knowledge of Webex, Teams integration, or Cisco Expressway. - Familiarity with Active Directory, LDAP, and SSO integration with Jabber. - Experience with call center technologies (e.g., Cisco UCCX/UCCE).
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