Senior Executive Partner Care

4 weeks ago

Bangalore Karnataka, India CIEL HR Full time

1 Below are core activities of an executive A Working on Freshdesk Tickets received from partners to process Email ID Bank details Ownership change PAN Update requests B Working on Bulk Upload of Email Bank Ownership change in the Manch Tool C Coordinate with Loan Vendors and work on Linking De-Linking of Escrow D Regularly updating commission in FCP tool for Food Instamart Dine-Out Platforms E Share Consolidated Annexures and handle TDS reimbursement requests 3 The executive is responsible for managing the Bank Acc Email ID Ownership change Loan PAN Update process of Swiggy Restaurant Partners of Food and Dine Out Platforms 4 The Partner Support Executive acts as the primary interface between Swiggy s internal functions and our business partners Restaurants 5 The executive should work on timely resolution of requests received from the partners and internal stakeholders 6 A Partner Support Associate is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment all while adhering to service level agreements for phone chats and email cases and liaise with other departments such as Product Support or Payments teams as required to resolve Partner s issues and questions

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