Cluster Manager-Reimbursement Claims Investigations

1 week ago


Chennai India Bajaj General Insurance Full time

Job Description - Desktop Investigation - Identify triggers at intimation/referral stage using data analytics. - Conduct social media searches and cold calling via digital platforms. - Perform link analysis to identify key business connections. - Claim Investigation - Allocate claims to vendors based on case-specific triggers. - Monitor Investigation Reports (IR) and manage Turnaround Time (TAT). - Perform Level 1 QC and validate submissions against triggers. - Ensure success in claim investigations through strong medical and legal evidence. - Prepare detailed reports and coordinate with the claims team. - Evidence Matrix Assurance - Validate evidence quality as per defined matrix. - Maintain documentation and hardcopy records in DMS. - Escalation & Compliance - Handle escalations through field investigations for high-value claims. - Ensure compliance with OFR (Outstanding Field Requirements) and CFR (Case Finalization Requirements). - Data & MIS Management - Prepare MIS reports and reconcile data. - Track projects and reconcile vendor payments. - Vendor Management - Empanel, train, and develop vendors. - Ensure ethical practices and compliance during investigations. - Manage vendor payment reconciliation.


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