Guest Relations and Service Expert

12 hours ago

Pune India 729 Grams Coffee Roasters Full time

Job Description Job Description: We are seeking a passionate and customer-focused individual to join our specialty coffee shop team as a Customer Service Representative. With at least 1 year of experience in customer-facing roles, the ideal candidate will play a key role in delivering exceptional service, sharing coffee knowledge, and creating a welcoming environment for our guests. Key Responsibilities: Customer Engagement: Greet customers warmly and assist them in making beverage and food selections. Provide personalized recommendations based on customer preferences and taste profiles. Order Management: Accurately take orders at the counter or through the POS system. Ensure orders are communicated clearly to the barista and kitchen teams. Handle payments, refunds, and loyalty program inquiries efficiently. Coffee Knowledge: Educate customers on specialty coffee offerings, origins, flavor notes, and brewing methods. Explain menu options, including signature drinks, seasonal specials, and food pairings. Upselling & Promotion: Suggest upgrades, pairings, or new products to enhance the customer experience. Promote merchandise, retail coffee beans, and special events. Customer Issue Resolution: Address customer complaints or concerns promptly and professionally. Escalate unresolved issues to the manager when necessary. Shop Maintenance: Ensure the cleanliness and organization of the customer area, including tables, counters, and restrooms. Restock supplies (napkins, cutlery, etc.) as needed. Team Collaboration: Work closely with the barista and kitchen staff to ensure seamless service delivery. Participate in team meetings and contribute ideas for improving service and customer satisfaction. Qualifications: Minimum 1 year of experience in a customer service or hospitality role, preferably in a caf, restaurant, or coffee shop. Passion for coffee and a willingness to learn about specialty coffee. Strong interpersonal and communication skills. Ability to multitask and work efficiently in a fast-paced environment. Basic knowledge of POS systems is a plus. Benefits: Training on specialty coffee and brewing methods. Opportunity to work with a passionate and friendly team in a growing specialty coffee culture. Competitive salary with potential for growth within the company. Schedule: Full-time or part-time positions available, with flexible shifts including weekends and holidays. Would you like me to customize this further based on your cafs requirements Job Type: Full-time Benefits: Commuter assistance Food provided Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Customer service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Work Location: In person Salary range based on experience: 20,000.00-25,000.00 per month

  • Guest Service Expert

    2 days ago

    Pune, India Marriott International Full time

    POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their...

  • Guest Service Expert

    7 days ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25180876 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Hotel & Serviced Apartments Pune, 5th Mile Stone, Pune, Maharashtra, India, 411014 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about putting food on the table that our...

  • Guest Service Expert

    5 days ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25088590 **Job Category**Food and Beverage & Culinary **Location**Four Points by Sheraton Hotel & Serviced Apartments Pune, 5th Mile Stone, Pune, Maharashtra, India, 411014 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...

  • Guest Service Expert

    2 weeks ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25146729 **Job Category**Food and Beverage & Culinary **Location**Fairfield by Marriott Pune Kharadi, Kharadi Mundhwa Bypass Road, Pune, Maharashtra, India, 411014 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • Guest Experience Expert

    2 days ago

    india Marriott International Full time

    POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

  • Guest Experience Expert

    2 days ago

    goa, india Marriott International Full time

    POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

  • Guest Experience Expert

    6 days ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25166691 **Job Category**Rooms & Guest Services Operations **Location**Fairfield by Marriott Pune Kharadi, Kharadi Mundhwa Bypass Road, Pune, Maharashtra, India, 411014 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Relation Ambassador

    4 days ago

    Baner, Pune, Maharashtra, India Proluxe Wellness and Productions Pvt. Ltd. Full time

    Job Summary: We are seeking a friendly, attentive, and detail-oriented Guest Relations Ambassador to join our team! As the first point of contact for our guests, you will play a vital role in creating a warm and welcoming atmosphere, ensuring an exceptional experience from arrival to departure. **Responsibilities**: - Greet guests upon arrival, offering a...

  • Guest Relation Supervisor

    2 weeks ago

    India IHG Hotels & Resorts Full time

    Job Category Hotel-Front Office Guest Experience Service Supervise and guide the guest relations team to deliver outstanding hospitality and personalized service Ensure smooth check-in and check-out procedures greeting VIP and repeat guests personally Handle guest complaints or requests promptly and professionally ensuring issues are resolved to the guest s...

  • Guest Relation Supervisor

    1 week ago

    India IHG Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionGuest Experience & ServiceSupervise and guide the guest relations team to deliver outstanding hospitality and personalized service.Ensure smooth check-in and check-out procedures, greeting VIP and repeat guests personally.Handle guest complaints or requests promptly and professionally, ensuring issues are resolved to the guest's...