Branch Manager

A Position Overview Position Title Branch Manager Department Business Associate Model Level Band 401 Manager Role Summary Responsible for achieving business targets for the branch through building a sustainable and productive distribution force Manage smooth business functioning and successful implementation of various tactical and strategic business initiatives as other key responsibilities Effective management of sales managers in the office leading to creation of a cohesive business unit along with other functional representatives in the branch to create a robust and successful business unit Manage team of business associate manager and business associates Drive distribution engagement through choreography and training Work on cross sell and upsell campaigns and drive distribution for maximizing sales Ability to track local competition and align monthly business activities to achieve sales objectives Drive productivities of emplyees and distribution B Organizational Relationships Reports To Cluster Head Supervises Business Associates Managers C Job Dimensions Geographic Area Covered Internal Stakeholders Business Associates Managers Agency Sales Training Branch Operations Distribution Operations External Business Associates Advisors Customers D Key Result Areas Organization Process Key Contributions Strategic Business Development Identify potential catchments areas and develop distribution in them Build Distribution through business associates Business Development Drive recruitment of BAs through the BAMs Drive recruitment initiatives through activities and through BAs Drive Growth in Distribution through NAAFs NLAs and New BAs Drive growth in business through Agent Activity Case Size and Case Rate of the branches individually and the Region as a whole Team Management Coach Train and support the reporting Managers Monitor and review their performance Lead by example in all spheres and direction setting Review and track the growth of managers to ensure that they achieve their individual budget Maintain utmost levels of responsiveness to requirements from the Cluster Head DOAs and National Head Ensure Compliance Ensure compliance to internal sales process other compliance standards MIS Reporting Maintain required trackers reports to be submitted to various stakeholders Risk Participate in risk mitigation plans contingency planning business continuity programs by executing and reporting within defined timelines Highlight and recommend process gaps flaws and process changes E Skills Required Technical Product Subject matter expertise Team Management skills Mentoring skills Business perspective planning Performance Management skills Insurance industry awareness Interviewing skills Self management Problem solving skills Peer level co-ordination and influencing skills Behavioral Essential Desired Interpersonal skills Communication skills Creative thinking skills Supervising Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills F Competencies Business Acumen and Strategic Orientation Ability to align with the organization s vision with a fair understanding of the insurance industry regulations financial markets and the agency business model in order to deliver profitable and sustainable business growth Reviews and works towards productivity enhancement of the Business Associate Manager Has an in-depth understanding of one s own and team goals and drives the team to achieve the desired targets Demonstrates a good understanding and focuses on the profitability and viability of the branch through drive of profitable product mix Ensures and actively monitors the involvement of the branch employees in Choreography Develop in-depth understanding of BA model BA compensation and Agent commission Building and Managing Relationships The capability to initiate nurture maintain and manage business relationships with various stakeholders internal and external to achieve the desirable outcomes Directly conveys own thoughts on how things should be done and ensures subordinates feel comfortable to share their views Shares relevant ideas information views openly and directly and assumes different roles in a team to enable team performance Effectively communicates and cascades various business initiatives to downline in order to drive business results Sets boundaries for subordinates within which they decide the best course of action to meet customer needs Builds and maintains effective relationships with high performing and capable distributors for business growth Networks across geography and channels to expand distribution People Development Focus on identifying developing recognizing high potentials and building the high performing distribution in order to help individuals and teams maximize their potential to achieve the business goals Gives team members opportunities to practice new skills and capabilities Coaches based on developmental need of self individuals and distribution Is constantly in touch with team and distribution and effectively cascades key business highlights Focus on development through structured choreography approach Is able to adapt person -specific approach while dealing with various team members Encourages recognition and rewards based on meritocracy and achievements Drive for Results and Agility Building an achievement orientation with extraordinary levels of energy and efforts while being accountable for one s actions and decisions in an agile environment Reviews performance against goals and takes effective action to achieve them Synergizes high performance oriented systems and processes to yield the desired results with agility Sets clear expectations with the team to deliver performance oriented goals Takes responsibility of one s own and teams decisions and actions Communicates consistently with the team members and motivates team members for target achievement G Incumbent Characteristics Essential Desired Qualification Graduate PG MBA Experience 7 -10 years Sales management in Life Insurance About Company Tata AIA Life Insurance Company Limited Tata AIA Life is a joint venture company formed by Tata Sons Pvt Ltd and AIA Group Ltd AIA Tata AIA Life combines Tata s pre-eminent leadership position in India and AIA s presence as the largest independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region Tata AIA Life has written retail new business weighted premium of Rs 2 692 crore for the financial year 2019-20 For the same period the 13th month persistency of the company was at 89 10 and the individual death claims settlement ratio was 99 06 One of the fastest growing companies in the Life Insurance sector Tata AIA Life is now ranked at no 5 based on individual weighted new business premium