MANAGER PMO AND SERVICE DELIVERY

21 hours ago

Gurugram, India OculusIT Full time

Job Description - Build strategic roadmaps and drive achievement of key milestones for our largest and critical customers in a post-sales relationship. - Engage with Director and C-Level executives to understand business needs and establish strong executive relationships. - Be involved in the change management process of the customers environment to ensure success and service uptime - Go toe to toe with customer technical stakeholders on most issues, and use your judgment when to pull in the heavyweight engineers/consultants/architects as necessary. - Establish working relationships with other AISPL account team members such as AMs, BDMs to achieve best results for the customer. - Be available outside of business hours to help coordinate the handling of urgent issues as needed. - Ensure achievement of the SLA metrics, service KPI s and customer satisfaction. - Person should have a strong understanding of projects lifecycle and deliverables of each phase. - Should be good in agile development methodology Knowledge of six sigma and its tools that helps in different phases of project e. g. QFD, FMEA, Fish-Bone etc. - The candidate should have led large size programs and have a proven delivery track record as a project manager. Should be able to handle multiple priorities in parallel. Required Experience: - 8 11 years of experience Desired Qualification: - A professional certification in any or all of the following: - Relevant Bachelor s degree/ Preferred Graduate / Masters in Computers / IT or equivalent academic qualification. - PMP Certification. - ITIL Certification. Desired Skills: - Strong team player The role entails working with multiple The VP Service Delivery & PMO will focus on the transition period or defined transformation period and ensure the orderly, utilizing established Transition methodologies, activities and work product, helping clients to achieve a higher level of maturity by directing, facilitating, coordinating, tracking and reporting on the successful execution and completion of projects. - Should develop project plans for the transformation, educate the Transformation Team on the appropriate Transformation Methodology, deploy consistent project management techniques, and lead process improvement projects and activities. - Should be able to lead a team of Project / Transition managers and Application Support engineers - teams hence the candidate would need to display inclusiveness to lead as well as take the team along the life of the Program. - Collaborates well with others to solve problems and actively incorporates input from various sources. - Strong analytical skills strong problem-solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve Demonstrated customer focus. - Person needs to effectively manage business and IT stakeholders through regular reviews and effective communication. He should also be a strong team player ensuring great collaboration inter and intra teams for effective execution. - Should demonstrate proven senior stakeholder management experience, Clear leadership and communication skills.

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