Lead Salesforce and Portal Developer

Position: Lead Salesforce and Portal Developer Location: Bangalore-Remote Duration: Long Term Phone and Video Nightshift willing to work or in EST hours 8 hours work Candidates must have Portal experience and relevant certifications. Start Date: Immediate joiner preferred Requirement: Candidate must hold a valid Salesforce Certification (with certification number) and provide verifiable experience details online. Key Responsibilities: 1. Salesforce Customization and Development: - Customize and develop Salesforce Sales Cloud solutions, including objects, fields, page layouts, and workflows. - Write and maintain Apex classes, triggers, and batch processes to automate complex business logic. - Create and customize Visualforce pages and Lightning Web Components (LWC) to enhance user interfaces and functionality. - Manage data import/export activities and perform data validation to ensure data integrity. 1. Omni-Channel Management: - Configure and optimize Omni-Channel to streamline workload distribution among agents. - Set up routing configurations, queues, and presence statuses to improve case and task management. - Develop and maintain reports and dashboards to track Omni-Channel performance and metrics. - Provide support and training to users on Omni-Channel features and best practices. - Experience with Omnistudio (Preferred). 1. Portal Development and Management: - Develop and customize Salesforce Community (Experience Cloud) portals for customer self-service and partner collaboration. - Design and implement user-friendly interfaces and ensure seamless navigation within portals. - Configure security settings, permission sets, and sharing rules to control access to data and features. - Manage content and knowledge base articles available through the portal to enhance user experience. 1. Integration and Deployment: - Develop and manage integrations between Salesforce and external systems using REST/SOAP APIs. - Use change sets and DevOps tools to manage deployments and ensure smooth transitions between Salesforce environments. - Collaborate with cross-functional teams to integrate Salesforce solutions with other systems and platforms. 1. Support and Troubleshooting: - Troubleshoot and resolve issues related to Salesforce applications, Omni-Channel, and portals. - Provide user support and gather feedback to continuously improve Salesforce solutions and user experience. - Create and maintain technical documentation for Salesforce configurations, processes, and customizations. 1. Collaboration and Communication: - Work closely with business analysts, stakeholders, and other team members to gather requirements and design effective solutions. - Participate in Agile ceremonies, including stand-ups, sprint planning, and retrospectives. - Communicate effectively with both technical and non-technical stakeholders to ensure alignment on project goals and deliverables. Qualifications: - Education: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). - Experience: 3 to 4 years of hands-on experience with Salesforce development, including Sales Cloud, Omni-Channel, and portal development. - Technical Skills: Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and Salesforce APIs. Experience with Salesforce Community (Experience Cloud) is highly desirable. Preferred Qualifications: - Certifications: Salesforce Certified Platform Developer I or II preferred. Additional certifications related to Sales Cloud, Omni-Channel, or Experience Cloud are a plus. - Skills: Strong problem-solving abilities, attention to detail, and excellent communication skills. Ability to work independently and as part of a team.