MS Specialist

2 weeks ago

Chennai, India Maimsd Technology Full time

Job Description Job Roles and Key Responsibilities: Technical Expertise & Operations: - Perform Fault and Configuration Management activities to directly serve customers or through customer interfaces, following defined procedures. - Exhibit excellent knowledge and understanding of telecom networks and elements. - Demonstrate detailed understanding of transmission topology, including Microwave, Fiber, and IPRAN technology. - Possess good exposure and hands-on experience with Marconi, Fujitsu, Alcatel, Philips muxes, Nokia, and Ciena DWDMs, coupled with a detailed analytical understanding of Network Management Systems (NMS). - Apply expert knowledge of OTN / Ethernet and IP technology used in the Transmission Domain. - Conduct troubleshooting and configuration activities, including remote delivery and interaction with field teams. - Possess a good understanding and troubleshooting exposure of TXN interfaces of Mobile Networks (IuB/IuCs, IuPS, GB, Abis, Ater) in both TDM and Packet Environments. - Have hands-on experience on IPRAN technology and stitched networks. - Perform Change activities as requested by the customer, ensuring adherence to procedures. - Understand customer requirements and act accordingly in the shortest possible time. Coordination & Collaboration: - Interact effectively with other cross-functional domains such as Radio, Core, and IP teams. - Coordinate with field teams until the successful closure of faults. - Coordinate with 3rd party fiber providers, infrastructure providers, and field teams to clear alarms. - Demonstrate the ability to resolve issues remotely and guide on-ground teams effectively. Documentation & Process: - Possess a good understanding and knowledge of the trouble ticket lifecycle and ensure successful closure of tickets to achieve SLAs. - Maintain good Documentation Skills, able to create, review, and update technical data in databases. Behavioral & General Abilities: - Excellent written and verbal communication skills in English. - Strong interpersonal skills with the ability to influence and motivate others. - Good Presentation Skills. - 24x7 availability for team and client, including the ability to work during off-hours as required. - Ability to grasp new technologies quickly. - A self-starter who is productive with minimal direction. - Ability to work in a fast-paced, technical, cross-functional environment. - Should be able to coordinate and motivate the team. - Excellent working familiarity with NMS tools and Ticketing tools. Education and Experience: - Education: B.E. / B.Tech. from any reputed university. - Experience: 4-8 years of experience in a relevant field, specifically as an L2 Expert.

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