Team Member – Nodal
21 hours ago
CS Ops Team Member Nodal Appellate Location Gurugram Department Commercial Customer Service Job Overview The CS Ops Team Member Nodal Appellate is responsible for handling escalated customer complaints and appeals The role focuses on analyzing complaint data ensuring timely resolution maintaining compliance and supporting service quality improvement Key Responsibilities 1 Complaint Handling Analysis Review and analyze escalated customer complaints and appeals Identify trends patterns and root causes of recurring issues Use analytical tools to extract insights and support decision-making 2 Performance Monitoring Track KPIs such as resolution time customer satisfaction and compliance Monitor the progress of escalated cases to ensure timely closure Prepare daily weekly monthly reports and dashboards for leadership 3 Process Improvement Provide insights and recommendations to improve complaint resolution processes Identify gaps in nodal and appellate workflows and suggest enhancements Participate in cross-functional projects aimed at improving customer experience 4 Quality Compliance Conduct quality checks and audits for nodal and appellate operations Ensure compliance with regulatory timelines and standards Maintain accurate records and ensure data privacy as per company policy 5 Coordination Stakeholder Management Work closely with customer service teams to resolve cases Collaborate with regulatory authorities for reporting and compliance requirements Support the CS Ops Team In-charge in day-to-day operational activities Skills Required Strong problem-solving ability Good communication and interpersonal skills Planning and coordination skills Customer-centric mindset Stakeholder management Analytical thinking Education Experience Education Bachelor s degree in Business Administration Customer Service or any related field Experience Minimum 2 years of experience in data analysis or customer service operations Experience in complaint handling or regulatory processes preferred Knowledge of aviation service standards is an advantage Note Aviation Indeed does not charge any fees for interviews or recruitment from candidates Report any fraudulent incident to info aviationindeed com
-
Regulatory Compliance And Nodal Lead
3 weeks ago
Gurgaon, Haryana, India Jobted IN C2 Full timeMinimum qualifications Bachelor s degree or equivalent practical experience 7 years of experience in compliance risk management investigation auditing legal or consulting Preferred qualifications Experience organizing data and applying business context to improve processes or operations About the job The Google Compliance team makes sure that our business is...
-
Avp - Nodal Escalations
2 days ago
Gurugram, Haryana, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good. We take immense pride in...
-
Nodal Officer
6 days ago
Gurugram, Haryana, India Jangras Corporation Full timeThe nodal officer serves as the central point of contact and coordination for a particular department, project, or initiative within the organization. They are responsible for facilitating communication, resolving issues, and ensuring smooth operations within their designated area of responsibility. **Key Responsibilities**: 1. **Coordination and...
-
Team Member
2 weeks ago
Gurgaon, Haryana, India Bank of America Full timeAbout Us At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates...
-
Team Member
2 weeks ago
Gurugram, Haryana, India Grow4sure consulting pvt ltd Full timeJob Title: Food and Beverage Service Team Member **Job Description**: We are seeking enthusiastic individuals to join our dynamic team as Food and Beverage Service Team Members. As a team member, you will play a crucial role in delivering exceptional service to our customers while maintaining high standards of quality and efficiency. Your primary...
-
Team Member
1 week ago
Gurgaon, Haryana, India Chai Point Full timeThis job is provided by A team member prepares meals, takes orders, and keeps the restaurant clean and running smoothly in a quick service restaurant. Typical responsibilities include food preparation, customer service, and sanitation.
-
Team Member
1 week ago
Gurugram, Haryana, India Salad Days Full time**Job Description - Team Member** **Company Overview** We're Salad Days, and we're on a mission to make healthy eating delicious and convenient! Since 2014, we've been revolutionizing India's food scene with our meals. We're passionate about helping people integrate healthy, nourishing meals into their daily lives, all while retaining the taste. Salad Days...
-
Team Member
5 hours ago
Gurgaon, India Devyani international limited Full timeWE ARE IMMEDIATELY HIRING FOR KFC TEAM MEMBERS POSITIONS AT GURGAON SECTOR 51, HARYANA. ALL THE COMPANY BENEFITS WILL BE PROVIDED PLUS INCENTIVES. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹13,000.00 - ₹14,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Flexible shift - Rotational shift Supplemental...
-
Team Member
5 hours ago
Gurgaon, India Devyani international limited Full timeHiring team members for KFC Restaurant for Gurgaon sec 51 immediately. CTC 13000 to 14000 plus incentives. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹13,000.00 - ₹14,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Flexible shift - Rotational shift Supplemental pay types: - Yearly bonus Ability to...
-
Team Member
6 days ago
Gurugram, Haryana, India Bahri Hospitality and Cuisines Pvt .Ltd. Full time**Job description** About Delifrance: Délifrance has over 40 years of experience, but the roots of the company started at the beginning of the 20th century, with our affiliated company, Grands Moulins De Paris(GMP). The Grands Moulins De Paris(GMP) began in 1919 as a family-founded business specializing in flour production. Now over 100 years later, the...