Business Analyst Service Excellence

4 weeks ago

Bengaluru, Karnataka, India AtkinsRealis Full time
Job Description

Job Description

We're AtkinsRealis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.

News and information are available at or follow us on LinkedIn.

We are 270+ talents operating under one Hub diversified into different process groups - Recruitment, Lifecyle, Offboarding, Service Excellence and Contact Management.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome you to bring your authentic self and create a better tomorrow with us. The future focussed HR organisation largely possess a strong Onshore Partnering Team and the Centre of Excellence, complimented by a robust Service Delivery Team offering top class services to employees from the HR People Hub, Bangalore.

About the Role:

As HR Business Analyst in our Bangalore-based HR Shared Services Centre, you'll be an integral part of delivering an exceptional HR customer experience. You will be part of Service Excellence team that is responsible for Automations to improve business processes by designing, developing, implementing new processes, and ensuring that changes are well managed as well as well communicated. The team ensure to create a culture of continuous improvement within the organization and strive to increase efficiency and reduce costs.

Key Responsibilities:

-
- Gather and analyse business requirements from stakeholders.
- Document and communicate business needs and functional requirements.
- Conduct gap analysis and propose solutions to improve HR processes.
- Collaborate with IT and HR teams to design and implement system enhancements.
- Create detailed process maps and workflows.
- Identify opportunities for continuous improvement and implement solutions to perform more effective and efficient business operations
-

- Identify opportunities for automation within HR processes.
- Evaluate and recommend automation tools and technologies.
- Develop and implement automation solutions to streamline HR operations.
- Monitor and assess the effectiveness of automation initiatives.
- Provide training and support to HR teams on new automation tools.
- Participate in backlog refinement to continuously review, sequence, prioritise, uncover dependencies and validate boundaries
- Shape business requirements by making recommendations and suggesting alternatives to proposed solutions
- Support teams on business process impacts, user acceptance testing, training and change management
-
- Build and maintain strong relationships with key stakeholders.
- Facilitate meetings and workshops to gather requirements and provide project updates.
- Act as a liaison between HR, IT, and other departments.
- Data Analysis and Reporting:
- Analyze HR data to identify trends and insights.
- Prepare and present reports on project performance and outcomes.
- Use data to drive decision-making and continuous improvement.
-
- Minimum 8 years experience as a business/systems analyst, systems support, consulting, or related experience in HR Systems
- Bachelor's degree in, Human Resources, Information Technology, or a related field.
- Proven experience as a Business Analyst, preferably in an HR shared services environment.
- Strong project management skills with a track record of successfully delivering projects.
- Experience with automation tools and technologies.
- Excellent analytical and problem-solving abilities.
- Strong communication and interpersonal skills.
- Proficiency in project management software and tools.
- Knowledge of HR business process design and development
- Experience working with cross-border teams in a virtual environment

What We Can Offer You:

- Varied, interesting and meaningful work.
- A hybrid working environment with flexibility and great opportunities.
- Opportunities for training and, as the team grows, career progression or sideways moves.
- An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.

Why work for AtkinsRealis

We at AtkinsRealis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual's abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees Total Reward.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we'll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

We care about your privacy and are committed to protecting your privacy. Please consult our on our Careers site to know more about how we collect, use and transfer your Personal Data.

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