Facility Director

Job Description

We are seeking a highly experienced and results-oriented Facility Director to oversee all aspects of our healthcare facility's operations. The ideal candidate will be a strategic leader with a proven track record in P&L management, operational efficiency, and team development. This senior role is critical to driving business growth, ensuring clinical excellence, and maintaining the highest standards of patient care and regulatory compliance.

Key Responsibilities

- Growth Strategy:
- Drive business expansion by hiring specialized doctor teams for key revenue-generating specialties.
- Build strong relationships with consultant teams and facilitate the empanelment of visiting doctors to enhance specialties and increase OPD footfalls and revenue.
- Profit Enhancement & Service Excellence:
- Consistently improve top-line and EBITDA as per the annual budget.
- Analyze the growth of different specialties, monitor key metrics like Average Revenue per Occupied Bed (ARPOB) and Average Revenue per Patient (ARPP), and track the payor mix.
- Manage and optimize lead conversions, minimizing revenue leakages and ensuring profitability of all services.
- Conduct feedback analysis with Root Cause Analysis (RCA) to implement corrective and preventive actions for patient care services.
- Cost Management:
- Create pre-defined surgery packages in the Hospital Information System (HIS) to track and control consumption.
- Negotiate the purchase of new medical equipment and consumables to ensure cost-effectiveness.
- Optimize inventory levels for both pharmacy and non-pharmacy items to minimize stockouts and wastage.
- Operational Efficiency:
- Closely coordinate with department heads to streamline operations and implement cost-effective strategies.
- Oversee inventory, conduct regular audits, and analyze consumption against best practices.
- Manage capital expenditure (Capex) requirements, maintenance, and optimize utility consumption.
- Ensure all statutory licenses and agreement renewals are up to date.
- HR & People Management:
- Optimize manpower utilization, reduce overtime, and develop nursing protocols.
- Implement KRA goal setting for in-charges, foster employee engagement, and create career progression paths for staff.
- Lead and manage cross-functional teams, overseeing their performance, training, and development.
- Quality & Clinical Governance:
- Coordinate NABH surveillance audits and ensure timely closure of non-compliance reports.
- Effectively monitor quality indicators, including Code Blue, medication errors, and infection control, with active participation in relevant committee meetings.
- Monitor clinical outcomes and generate required reports for PNDT, births, and deaths.
- Marketing & Business Development:
- Formulate and implement strategies to reach unexplored market segments and customer groups.
- Organize promotional campaigns and technical presentations to build the brand and penetrate new markets.
- Manage the doctor referral, corporate sales, and IVF marketing teams.
- Revenue Assurance & Business Intelligence:
- Proactively monitor billing transactions to prevent intentional or unintentional leakages.
- Work with IT to create billing rule engines and improve HIS process flows, implementing controls to prevent and detect fraud.
- Liaise with Third-Party Administrators (TPAs) to reduce unjustified deductions.
- Security & Academics:
- Author and enforce security procedures and protocols to ensure a safe and secure facility.
- Organize Continuous Medical Education (CME) seminars and internal training programs for staff.

Qualifications & Experience

- Experience: A minimum of 10 years of experience in a senior role, with a strong focus on P&L, EBITDA, and revenue management.

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