International Voice Process

3 days ago

Delhi Delhi NCR, India Befound Networks Private Limited Full time

Job Description About the Role You will be responsible for engaging with US-based customers who have outstanding debts, understanding their situation, and helping them resolve overdue balances through compliant and professional communication. This position requires strong negotiation skills, clear communication, and a commitment to ethical collections practices. Key Responsibilities - Outbound Collection Calls: Connect with US debtors to discuss overdue accounts, payment challenges, and resolution options. - Negotiation: Set up payment plans, settlements, or tailored arrangements following FDCPA and client guidelines. - Compliance: Strictly adhere to FDCPA, company policies, and all US debt collection regulations. - Skip Tracing: Use tools, databases, and internal systems to locate hard-to-reach customers. - Account Management: Update CRM with accurate call notes, promises-to-pay, disputes, and follow-ups. - Dispute Resolution: Handle queries or disputes with patience, professionalism, and clarity. - Payment Tracking: Monitor scheduled payments and ensure timely follow-up. - Escalations: Flag accounts requiring legal review or special handling. Requirements - Minimum 2 years of experience in US Third-Party Debt Collection or International Voice Process. - Excellent English communication skillsboth verbal and written. - Strong negotiation, conflict handling, and problem-solving skills. - Comfortable working US Night Shifts. - Target-driven, ethical, and customer-focused mindset. What We Offer - Work From Home (WFH) stable remote working setup - Attractive Salary + High Performance Incentives - Comprehensive Training on US collection laws, systems & tools - Excellent career growth in International BPO & Financial Services - Supportive leadership and process-driven environment

  • International Voice Process Executive

    4 days ago

    Delhi, Gurugram, NCR, India Workforce Management Consultancy Full time ₹ 2,50,000 - ₹ 7,50,000 per year

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    Delhi, India Live Connections Full time

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    Delhi, Gurugram, NCR, Noida, India Mark Makers Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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    1 week ago

    New Delhi, India Live Connections Full time

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    Delhi, Ghaziabad, NCR, Noida, India CorroHealth Full time ₹ 6,00,000 - ₹ 12,00,000 per year

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  • International Voice Process

    2 weeks ago

    New Delhi, India Live Connections Full time

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  • International Voice Process

    1 week ago

    New Delhi, India Live Connections Full time

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    7 days ago

    Delhi, Delhi, India Toolify Full time ₹ 2,50,000 - ₹ 7,50,000 per year

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