Expert Engineer Npo

Job Category Customer Services Degree Level Bachelor s degree As a Network Performance Optimization Expert Engineer You will perform network performance monitoring and analysis by collecting and analyzing information identifying the abnormalities from sources in the domain of the customer solution diagnosing root causes of performance issues and recommending improvement for optimization actions QoS Optimization parameter tuning and SW Upgrades to meet contractual KPI targets Find problems that were not identified during testing Responsibilities Act as the team lead and Single Point of Contact SPOC for respective domains and OEMs Independently manage project deliverables ensuring seamless execution Interact with customers as a Subject Matter Expert SME providing technical insights Perform traffic capacity and neighbour optimization to improve key network KPI s Proactively optimize network performance to improve end-user experience Identify and recommend new feature rollouts to enhance network performance Perform carrier aggregation analysis for multi-carrier networks ensuring optimal performance Conduct analysis and optimization related to Umlaut P3 regulatory drive test DT benchmarking Validate and optimize NPO tools both in-house and third-party solutions Collaborate with cross-functional teams CM PM FM OMS to resolve open action items Manage customer interactions for SLA KPIs regulatory compliance and benchmarking reports Qualifications You Have Bachelor s or master s degree in or related field with 14 years of experience in Network Performance Optimization Expertise in radio optimization for the latest SW HW Release of Nokia 5G 4G and or Samsung Huawei 5G 4G Network Experience in OEM-specific tools and products including Nokia SRAN BTS NetAct and or Samsung LSMR USM Experience in at least two RATs 5G 4G per OEM End-to-end correlation across Radio Access IP Transport and Core domains to improve Customer Experience Service KPIs Experience in spectrum refarming 2G 3G sunset strategies and post-optimization activities Proficiency in data visualization reporting tools PowerPoint Excel Pivot Tables Power BI Experience in Radio Network Consolidation ORAN Cloud RAN VRAN Enterprise Networks Private 5G Massive MIMO Network Slicing MEC and IoT Connectivity It would be nice if you also had Good understanding of Managed Services Processes Good experience in delivering managed services projects for a multi-vendor environment About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile fixed and cloud networks Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive sustainable and inclusive world We challenge ourselves to create an inclusive way of working where we are open to new ideas empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities well-being programs to support you mentally and physically opportunities to join and get supported by employee resource groups mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion equality One of the World s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia we act inclusively and respect the uniqueness of people Nokia s employment decisions are made regardless of race color national or ethnic origin religion gender sexual orientation gender identity or expression age marital status disability protected veteran status or other characteristics protected by law We are committed to a culture of inclusion built upon our core value of respect Join us and be part of a company where you will feel included and empowered to succeed About the Team In our ambition is to become the trusted partner of choice for Communications Service Providers CSPs as well as for non-CSP entities in sectors like utilities transportation public services and defense We strive to deliver unbeatable customer experiences in wireless connectivity