(Only 24h Left) It Support Analyst

4 weeks ago


Bengaluru, India Q2 Full time

Job Description - Provide excellent first contact customer service to our internal customers - Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction - Setup new employee offices and assist with on-boarding of new Q2 employees - Image, configure, test, and distribute workstations to employees - Coordinate escalation and resolution of complex issues with the appropriate IT teams - Help to maintain a positive and professional work environment - Assign appropriate permissions to users in Active Directory - Perform regular file archival and data migrations as necessary - Collaboratively document, develop, and contribute to Helpdesk continual service improvement - Maintain inventory of all corporate assets issued to employees - Participate in rotating on-call shifts approximately once per month - Provide support for key IT projects - Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to - Perform responsibilities within established SOX and security compliance requirements - 2-5 years of technical experience in an IT organization - Ability to work individually, as a team, and cross-functionally to resolve complex issues - Strong customer service, written, and oral communication skills - Experience with Active Directory - Experience supporting both Windows and Mac workstations - Experience providing effective support to remote users - Preferred: - Advanced Degree in Information Systems, Computer Science, Engineering or related field - Experience with Identity Management tools (SSO) - Experience with Mobile Device Management tools - (MDM) - Experience with A/V and collaboration tools - Certification in one or more of the following: MTA, MSCA, Network +, CCENT/CCNA



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