Support Engineer III

Job Description

DESCRIPTION

Are you passionate about automation, designing processes, simplifying work and launching innovative products using cutting edge technology
We are looking for Support Engineers who have the ability to deep dive into processes and invent and simplify with a high degree of ownership.
As a Support Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Trustworthy Shopping Experience (TSE) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross functionally with Operations, Product Managers, Software Engineers, Business Analysts, Data Scientists and Program Managers on medium to large scale projects ensuring clear communication of project status, timelines and any challenges in Product Delivery. In addition, you will develop ownership of engineering processes to improve the product development lifecycle of Paramount workflows.

Key job responsibilities
. Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
. Design, develop, test, launch and improve self-service software products such as Paramount workflows.
. Operate as a Subject Matter Expert on Amazon's internal authoring application and workflow engine to develop Paramount workflows.
. Engage with software development teams to understand and guide evolving program technology
. Understand and leverage Amazon technology and services
. Deep dive technical product or operational issues to propose and implement simple and effective solutions
. Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
. You persistently drive others to discover and resolve root cause when needed.

About the team
The Trustworthy Shopping Experience (TSE) team strives to guarantee customers a trustworthy shopping and ordering experience so they can shop with confidence on Amazon. We do this by (1) eliminating catalog defects, (2) ensuring listings are compliant with Amazon's selling policies, (3) helping customers find selling partners that have a good ordering and fulfillment record, (4) ensuring customers receive authentic products in the condition they expect, and (5) in the rare chance the order experience does not meet customer expectations, protecting them by making things right with our A-to-z Guarantee. Our selling partners are also our customers and we work hard to educate and support them to facilitate a positive and friction-free selling partner experience. We design workplans and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers.
We are looking for a Support Engineer with a passion for technology, innovation with analytical and communication skills. You will enjoy working with cutting edge technology, and the ability to see your insights drive the creation of real tools and features for our operations teams, thereby, impacting customer experience and seller experience of merchants participating in our Marketplace on a regular basis. You will collaborate with Software Engineering, Data Science, Product Management, Program Management and Operations Teams to build a deeper understanding of operational performance and drive improvements which directly influence Amazon's bottom-line.

BASIC QUALIFICATIONS

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages

PREFERRED QUALIFICATIONS

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

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