Apply in 3 Minutes HCLTECH-Hiring for Bengaluru location _ Freshers_ Provisioning

2 weeks ago

Meerut, India HCLTech Full time

HCLTECH-Hiring for Bengaluru location _ Freshers_ Provisioning & Activation Executive (Process Associate Cum customer service representative) Work Location: [ Bangalore 5 days WFO] Department: Network Operations / Service Delivery Experience Required: FRESHERS (Arts & Science) Education: Bachelor's Degree (Courses in networking or knowledge holding and candidate should be a graduated) Qualifications which are not eligible to apply are: (BTECH, IT, MTECH, BE.) Candidates can share your profiles - priyankas.manna@hcltech.com with below given details. Name: Mobile No: Email Id: Freshers Yes / No: Qualification: Any basic Networking Courses/ Knowledge: Night shift Yes / No: Current Location: Job Summary: We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background. Key Responsibilities: - Assist in data, voice, VPN, and leased lines based on customer requirements. - Perform service activation and validation using standard scripts and configuration templates. - Coordinate with internal teams (engineering, field ops, service assurance) to ensure timely delivery of services. - Monitor order queues and handle provisioning tasks through OSS/BSS tools. - Track and escalate delays or configuration issues proactively. - Document completed tasks and update customer provisioning status. - Maintain accurate records of network elements, circuits, and customer configurations. - Participate in shift operations and ensure SLA adherence. What Youll Learn: - Understanding of provisioning systems like Cramer, Siebel, Remedy, etc. - Configuring network devices . - Exposure to IP Address management, VLANs, and routing protocols - Real-time coordination between cross-functional telecom teams - Use of service delivery tools and ticketing systems Skills & Qualifications: - Good communication skills (verbal and written) - Basic understanding of networking concepts (IP address, routing, switching) - Eagerness to learn telecom infrastructure and systems - Attention to detail and ability to follow processes - Willingness to work in shifts (including night shifts or weekends, if required) - Familiarity with MS Excel and reporting tools is a plus Preferred Certifications (not mandatory): - Cisco CCNA (Beginner Level) - NOC or Telecom Network Fundamentals Training

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