Analyst- Billing

Company Description Work with Us Change the World At AECOM we re delivering a better world Whether improving your commute keeping the lights on providing access to clean water or transforming skylines our work helps people and communities thrive We are the world s trusted infrastructure consulting firm partnering with clients to solve the world s most complex challenges and build legacies for future generations There has never been a better time to be at AECOM With accelerating infrastructure investment worldwide our services are in great demand We invite you to bring your bold ideas and big dreams and become part of a global team of over 50 000 planners designers engineers scientists digital innovators program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world We re one global team driven by our common purpose to deliver a better world Join us This role will be responsible for performing the end-to-end processes of billing which includes invoice creation credit note cancellation servicing at least one or more region Responsibilities Duties Collaborate with internal external stakeholders to ensure invoices are submitted to the clients timely and accurately Distribute invoices to external clients through various distribution platforms e g mail email and client portal uploads Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution Participate in governance meetings with Operations Team and or clients May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues Perform transition-related activities such as process training desktop procedures creation Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience Participate in audit-related activities Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed Perform various billing tasks in compliance with service level agreement process policies and procedures Manage complex billing transactions and perform quality review of invoices Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP DTP of current processes and incorporate documentation updates as required Assist junior team members to address process related concerns Qualifications Bachelor s degree in finance accounting or any Business-related course 4-5 years of relevant professional experience in Billing Accounts Receivable or Order-to-Cash Excellent communications skills in both written and spoken English Intermediate to Advanced proficiency in MS Applications Word Excel Outlook PowerPoint and Adobe application Advanced knowledge and understanding of accounting standards and procedures and internal controls Experience working with ERP i e Oracle Systems or SAP is preferred Previous experience in process migration transition is preferred Experience working in Shared Services or BPO is preferred Additional Information Ability to effectively communicate and collaborate within a varied audience and internal and external customers Communication Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience Customer Service Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors discrepancies issues Attention to Detail Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios Problem Solving Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure process and requirements Adaptability About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees Depending on your employment status AECOM benefits may include medical dental vision life AD D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan AECOM is the global infrastructure leader committed to delivering a better world As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle - from advisory planning design and engineering to program and construction management AECOM is a Fortune 500 firm that had revenue of 16 1 billion in fiscal year 2024 Learn more at aecom com What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future With cutting-edge technology and a network of experts you ll have the resources to make a real impact Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career you ve always envisioned Here you ll find a welcoming workplace built on respect collaboration and community - where you have the freedom to grow in a world of opportunity As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it All your information will be kept confidential according to EEO guidelines