Quality Control Analyst
4 days ago
About The Role
- Participate in client calls and understand the quality requirements both from process perspective and for targets
- Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
- Identify errors with high Inspection efficiency
- Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
- Ensure correction of the error by the respective Operations associate
- Coach employees to minimize errors and improve performance
- Provide inputs to the training team on common mistakes made to enhance training curriculum
- Test files/batches for new clients/processes to be processed as part of familiarization
- Generation of QA reports on a daily basis
- Attainment of Internal & External SLA as per Process Defined.
- Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics
- Record identified errors. This is an organizational record & can be used by the organization as it deems fit
Strict adherence to the company policies and procedures.
- Extensive Quality experience Audits, Coaching & training as per process defined.
- Min of 1.5 Yrs of Professional and Relevant Experience
- Sound knowledge in Healthcare concept.
- Critical problem solving and issue resolution
- Must have Good Product and Process Knowledge
- Must have good analytical and judgmental skills
- Quality Feedback/Refresher sessions
- Prepare and Maintain Quality status reports
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