15h Left AM-SCM

2 days ago

Gurugram Gurugram, India Genpact Full time

Job Description

Inviting applications for the role of Assistant Manager, SCM Fulfillment Planning

In this role, The Order Fulfillment Senior Analyst performs the day-to-day Order Fulfillment responsibilities related to the either large/complex customers or overarching segment. In addition, produces required reporting as needed and provides training/direction when needed.

The Order fulfillment team's range of responsibilities include taking ownership of ensuring customer forecasts and demands are handled (specifically fulfillment issues, but other reasons), resolving any issues/exceptions in a timely and accurate manner (escalating if needed), responding to queries from both customers and internal stakeholders/partners, actively planning for future demand, and keeping up with minimum inventory thresholds

Responsibilities

- Manage efficient, accurate, and timely order confirmations and inventory allocations against customer forecasts and demand.

- Resolution management using various reporting and SAP ERP system tools.

- Analyze and research opportunities in demand and forecast against inventory levels to actively work with internal stakeholders and their leaders on optimizing order commitments.

- Ability to analyze information to form a logical decision

- Manage daily inventory allocations and movements to increase stock availability for customer visibility and meeting forecast/demand.

- Effectively and efficiently manage daily/weekly reporting requirements to manage accounts and communicate with internal/external stakeholder needs.

- Ability to summarize, verify and analyze data.

- Responsible for adherence to guidelines/SLAs

- Provide Training as needed, as a subject matter expert.

Qualifications we seek in you

Minimum Qualifications

- Bachelor's Degree in Supply chain management or other related area or equivalent experience.

- Relevant experience in Order Management (particularly fulfillment) and/or Supply Chain management

- Proven experience working directly in SAP or other ERP Order Capture/fulfillment software systems.

- Proven knowledge of Microsoft Office suite required - Intermediate to Advanced Excel

- Effective team skills - Collaborative management and working style as well as managing independently.

- Demonstrates great analytical and problem-solving skills

Preferred Qualifications/ Skills

- Excellent written and oral communication skills

- Strong organizational skills and ability to perform multiple tasks simultaneously, set priorities and work in a team with diverse cultural backgrounds.

- Has good understanding of supply chain and demand planning business drivers, organization structures and key metrics.

- Basic understanding of forecasting

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