Business Processes Senior Consultant Bangalore/pune 10-15 Years

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed SAP is seeking an experienced SAP Lead Basis Consultant to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers The candidate needs to possess strong SAP Basis expertise excellent communication skills and should have led a delivery team of 10 members What you ll do Oversee the delivery of the AMS services by the team for the customer in alignment with the scope providing support services across SAP environments including ECC 6 0 S 4HANA CRM SCM BW 4HANA Always ensures SLA adherence and Process compliance as per SAP standards Plays a pivotal role in Technical Service delivery with seamless collaboration with other SAP Teams to drive agile resolution of critical issues Expert in guiding the team on troubleshooting activities in Basis Security and Data growth aspects of the SAP applications Focus on Innovation and Continuous improvement Leverage AI based automations to be weaved into service delivery Quality Assurance - Deliverables documentation are maintained for each service component Maintain Shift rotations and oversee seamless handovers to maintain service continuity Do Risk identification and prepare mitigation or response plan Responsible for management reporting on monthly basis - Internal and Customer Act as first point of escalation for the service delivery Lead the Delivery team from Basis point of view Participate in customer calls identify focus area and consult client in critical areas Drives RCA Based approach as an integral part of the delivery Review Service Performance Reports Monthly Issue Tracker Open Items Weekly and Continuous Improvement Reports Monthly for the customer Versatile in handing complex and difficult customer discussions and interactions aware of the escalation process in service execution Sound understanding of SAP Cloud ALM Focused Run FRUN and ITSM ticketing tools to manage incidents and service delivery Drive continuous improvement in process or service delivery and driving adoption of AI based automation Provide Customer pulse publish SLA KPI reports and provide performance insights to leadership and stakeholders What you bring Education Bachelor s degree in computer science Engineering Information Systems or related field Work Experience and Mandatory Skills Excellent communication skills - verbal and written for effective interaction with global stakeholders Minimum 10 years of SAP Basis experience in large-scale environments In-depth knowledge of SAP Basis Administration including HANA DB ABAP Java stacks and SAP landscape management Expertise in handling teams of 10 consultants catering to multiple customers Knowledge about systems including ECC S 4HANA BW 4HANA CRM applications SAP Basis certification is mandatory ITIL Certification shall be mandatory Service Model Proactive mindset with a focus on continuous improvement and innovation Meet your team SAP Cloud Application Services CAS provides a wide range of services for managing business process and application logic data layers application security software releases performance integrations and adoption accelerator through a subscription Our application experts are engaged across the customer lifecycle to understand customer s needs helping to define and scoping elements and outcomes aiming a delivery of service excellence Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 436240 Work Area Consulting and Professional Services Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid