Senior Account Research Analyst

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us Are you ready to join a rocket ship We are looking for a sharp energetic Senior Account Research Analyst to be the strategic intelligence engine behind our sales team You won t just be collecting data you ll be a master of the qualitative approach uncovering high-value opportunities and providing the critical insights that fuel our growth Based in our Chennai office you will be instrumental in shaping our market strategy and helping us win Key Responsibilities Strategic Opportunity Sourcing Conduct deep market and industry analysis to identify and qualify high-potential target companies and verticals Intelligence Insights Go beyond simple data extraction to provide actionable competitive analysis Identify and report on key market trends pricing models and sales strategies of competitors Targeted Database Strategy Architect and build high-quality robust databases of ideal customer profiles ICPs and key personas ensuring data accuracy and relevance for lead generation campaigns Actionable Reporting Analyze industry data to generate insightful reports compelling presentations and strategic briefings for sales and leadership teams Cross-Functional Collaboration Serve as a key partner to the sales and marketing teams ensuring constant communication and alignment on market opportunities and campaign targeting Qualifications Core Experience 3-5 years of hands-on experience in B2B market research preferably within a fast-paced SaaS or technology product company Demonstrated success in building targeted databases and supporting sales or lead generation teams A proven track record of consistently meeting or exceeding targets and objectives Technical Research Skills Research Sales Intelligence Tools Advanced proficiency with tools like ZoomInfo LinkedIn Sales Navigator and other similar platforms CRM Proficiency Experience working with and managing data within any major CRM e g Salesforce Freshworks CRM Data Analysis Visualization Strong command of MS Office Suite especially Excel and the ability to create clear presentations in PowerPoint Experience with Power BI is a plus Research Methodologies Solid understanding of both qualitative and quantitative research techniques and their application in a business context Key Competencies Analytical Mindset Excellent ability to interpret large datasets and distill them into actionable strategic insights Communication Presentation Exceptional oral and written communication skills with the confidence to present findings clearly to stakeholders Proactive Agile A high-energy self-starting attitude with the ability to multitask and thrive in a dynamic environment Adaptability Willingness and flexibility to work in shifts to collaborate effectively with global teams Additional Information At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business