mgr (service ub)

2 weeks ago

Bengaluru Belgaum, India Bajaj Auto Full time
Job Description

1. Dealership management

2. Workshop management

3. Total Productivity Management

4. Product technical knowledge

5. Market knowledge

6. Legal knowledge

7. Basics of finance

8. Project management

Behavioural

L3 - ACT - Continuously raise the bar; Ensure results with speed; Meet customer expectations

5. KEY RESPONSIBILITIES

a) Dealership profitability

1. Planning and monitoring the achievement of the service targets in the area

2. Execution of primary service network (dealer workshops branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities

3. Identification of service gaps and recommend new dealer workshops/branches

4. Promoting the sales of Bajaj Genuine Spares and Bajaj Genuine Oil

5. Promoting referral sales by providing service support

6. Handholding of dealers for achievement of customer retention targets and overall dealership profitability

b) Capability building

1. Providing guidance to dealers in the region with respect to monitoring handling dealer network

2. Identifies training requirements and organizes training for dealership manpower

3. Gather and disseminate market intelligence by keeping track of competitor products as well as services

4. Coordinate with dealers in manpower recruitment for workshops

5. Execution of projects in the area as determined by the RSM/H.O. from time-to-time

c) Systems processes

1. Ensures the adherence to the company s service standards by all dealer workshops branches across the region

a. Implementation of Total Productivity Management way of working

b. Implementation and audit of Service Quality Systems

c. Conduct Dealer Service Standard (DSS) audit and ensure 100% compliance of all dealers; initiate corrective actions for non-conforming dealerships

d. Work on reduction in service turn-around time and no. of repeat jobs, minimize cost/time deviations, etc.

2. Taking decisions on warranty claims

d) Customer relationship management

1. Enhancing the customer satisfaction levels in all dealer workshops

2. Guiding dealers in speedy resolution of critical customer issues and work for prevention of such issues

3. Coordinate with the service support team for speedy resolution of customer complaints on company website and consumer forums/legal cases

e) Product support

1. Continuously get feedback about product performance product failures, perform root cause analysis and updates the manufacturing and RD teams through RSM

2. Involve in planning and executing new product launches and conduct pre-launch field trials

The above list is not exhaustive and could evolve with changing needs priorities of the company

  • Ub- L3

    1 week ago

    Bengaluru, India Bajaj Auto Full time

    **Experience**: 4 - 10 Years **Location**: Bangalore RO (CTL)Karnataka **Nature of Job**: After-Sales **Job role**: Product & Field Support **BU - UB Department ( Service - UB )** **L3 - Area Service Manager** **Job role** **Area Service Manager, Urbanite Business** **Educational Qualifications** **B.E./B. Tech. preferably in Electrical/ Electronics...

  • Managed Services

    7 days ago

    Bengaluru, India Xpheno Full time

    **4 - 7 Year**: **Bangalore**: *** **Role**:Managed Services** **Relevant Years of Experience: 2- 4 Years Experiences.** **Location** Bangalore (WFO) UB City or Whitefield **Skills**: Good Hands of Experience on RPA Tools Tools - Automation Anywhere, Blue Prism and UI Path. **Roles and Responsibilities** would be similar to L1 and L2 from the...

  • Service Engineer

    5 days ago

    Bengaluru, India Senvion Full time

    Operation & Maintenance of WTG. Proactively identify the areas of obstruction / breakdowns and taking steps to rectify the equipment through application of trouble shooting tools and guidance of superior. Preparing Daily, Weekly & Monthly Generation Report and Daily Time Report regarding generation & breakdowns (DGR, DTR, WGR MGR). Coordination with other...

  • Mgr, IT

    2 days ago

    Bengaluru, Karnataka, India Vantive Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while...

  • Operations Services Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sabre Full time

    Sabre is a technology company that powers the global travel industry By leveraging next-generation technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a...

  • Professional Services Associate_Graduate Academy

    7 days ago

    Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary · Partner with Services Sales and field sales to generate demand, drive sales velocity· Build relationships with District Managers (DMs) and Solutions Engineers (SEs)· Provide pre-sales expertise and help drive opportunities in early stages of the sale cycle· Help align PS services to solutions that meet customer technical and financial...

  • Mgr-Store Development, Retail

    2 weeks ago

    Bengaluru, Karnataka, India adidas Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    PURPOSE/MISSIONThis role is responsible to manage interior buildout of Retail stores & Shop-in-Shops in mall and high-street locations as per the latest adidas standards. Use their knowledge to successfully deliver in complex environments, respond to operational challenges, and ensure workflows are in place to enable effective execution of their goals. Focus...

  • Mgr-Store Development, Retail

    5 days ago

    Bengaluru, India adidas Full time

    PURPOSE/MISSION This role is responsible to manage interior buildout of Retail stores & Shop-in-Shops in mall and high-street locations as per the latest adidas standards. Use their knowledge to successfully deliver in complex environments, respond to operational challenges, and ensure workflows are in place to enable effective execution of their goals....

  • Mainframe Support

    7 days ago

    Bengaluru, India Change Leader Full time

    **Mgr. Mainframe Operations** Experience: 3-5 yrs Loc: Pune/Bangalore/Nagpur Need people with classis MF skills with operational background. L2- Cobol, CICS, DB2, MQ, SNOW This includes: - Configuration + proper execution of Batch-Jobs and -Flows - Setup of monitoring and reporting - Performance analysis - Incident-, Problem, and Change management -...

  • Flexcube Consultant

    1 week ago

    Bengaluru, India MAPLE DIGITAL TECHNOLOGY INTERNATIONAL PRIVATE LIM Full time

    Job Title : Core Banking Developer Oracle FLEXCUBE UBSExperience : 4-7 YearsLocation : BangaloreEmployment Type : Full-TimeAbout the Role : We are seeking a skilled and motivated Core Banking Developer with hands-on experience in the development, implementation, and support of core banking systems, preferably Oracle FLEXCUBE UBS. The ideal candidate...