Information Technology Infrastructure Manager

Job Description

Title - IT Manager

Exp: 10+ yrs

Location: Gurgaon

Education: B.tech or MCA (Regular)

Shift Timing: General (10 AM to 7 PM)

Key Responsibilities

1. IT Strategy & Leadership

- Develop and implement a comprehensiveIT strategyto supportBinary Semantics Ltd.s business goals, focusing on technological innovation, scalability, and cost-efficiency.
- Establish IT governance frameworks and ensure compliance with relevant regulations and standards, includingISO 9001/ISO 27001 /ISO 27701 /Other ISOs,SOC 2,CMMI,DPDPAand industry best practices.
- Lead IT operations, focusing on performance optimization, business transformation, and digital innovation.
- Collaborate with senior leadership to integrate IT systems effectively into business processes, optimizing operational efficiency and enabling growth.

2. IT Infrastructure & Operations Management

- Lead the design, implementation, and management of high-availability IT infrastructure, includingnetwork management,cloud computing, andon-premise systems.
- Oversee theconfiguration and management of leased line connections, ensuring high-speed, reliable internet access and dedicated communication for remote locations.
- Supervise and managenetworking components(LAN, WAN, VPN,firewalls,switches,routers), ensuring optimal performance and scalability.
- Ensure the effective operation ofweb serversand manage shared hosting environments.
- Managesystem administration taskssuch aspatch management,Windows AD management,backup and restoreprocesses, and routinehardware and firmware installations.

3. Cloud Infrastructure & Security Management

- Oversee the management and optimization ofAzure/AWS cloud infrastructure, including cloud hosting,instance provisioning, andstorage management.
- Implement and manage security protocols to safeguard company systems, including patch management,firewall configurations, andintrusion detection systems (IDS).
- Develop and maintaindisaster recoveryandbusiness continuityplans, ensuring minimal downtime and rapid recovery in case of incidents.
- Provide leadership in the adoption ofRobotic Process Automation (RPA),AI, andmachine learningtechnologies to enhance business operations.
- Cloud certification (AWS Certified Solutions Architect, AWS Certified Advanced Networking, or equivalent) is highly preferred.

4. Software Development & System Integration

- Lead the software development lifecycle (SDLC) for all in-house projects, ensuring Agile practices,continuous integration/continuous deployment (CI/CD)pipelines, andversion controlare followed.
- Manage the development and integration of custom software solutions, includingERP systems,CRM platforms, andother business applications.
- Ensure the smooth integration of business-critical applications across various platforms and systems.

5. Telecommunications & Call Center Systems

- Manage and optimize thetelecommunications infrastructure, includingIP PBX,VoIP,SIP trunks, andvirtual numbersfor seamless communication.
- Oversee the implementation and management ofauto-diallers(for both inbound and outbound calls),IVR systems, andcall routing systemsintegrated with CRM solutions.
- Manageunified communication systems(voice, video, and collaboration platforms) to facilitate efficient communication across the organization.

6. Vendor & Asset Management

- Coordinate with third-party vendors and service providers, ensuring that all IT-related services and hardware are delivered on time and in accordance with agreed-upon SLAs.
- Overseesoftware licenseandasset managementprocesses, ensuring compliance and cost-efficiency in the utilization of IT resources.
- Lead negotiations with vendors to ensure competitive pricing, effective contract management, and delivery of quality services.

7. Team Leadership & Development

- Lead, mentor, and develop a high-performing IT team, ensuring the alignment of individual goals with the company's vision.
- Set clear performance targets, provide regular feedback, and encourage ongoing learning and professional development.
- Cultivate a collaborative and innovative team culture, fostering knowledge sharing and professional growth through certifications, workshops, and mentorship.

8. Performance Management & Optimization

- Ensure the performance and reliability of all IT systems and services, utilizing data-driven metrics and KPIs to track success and identify areas for improvement.
- Take full ownership of IT operations, ensuring deadlines are met for individual projects, IT processes, and systems upgrades.
- Continuously monitor the technological landscape, making recommendations for system improvements and operational efficiencies.

Required Technical Skills:

- System Administration & Management: Proven experience inSystem Administration, including theinstallation of hardware and firmware,patch management,Windows AD management,backup and restore operations, andsystem upgrades.
- Networking & Security: In-depth knowledge ofnetwork management(LAN, WAN, VPN), configuration and troubleshooting ofnetwork devices(routers, switches, firewalls), and knowledge ofnetwork security protocolsto ensure system protection.
- Cloud Infrastructure: Strong expertise in managing and configuringOracle,AzureandAWS cloud infrastructure, includingcloud hosting,instance provisioning,storage management, andsecurity configurations.
- Database Management: Experience in managingdatabases, including database setup, maintenance, and optimization, as well as handling web server technologies.
- Telecommunications: Experience with managingtelephony systems, includingVoIP,IP PBX,virtual numbers,diallers, andcall management systems(IVR, call routing).
- Software Licensing & Asset Management: Proven ability to managesoftware license compliance,asset tracking, and IT resource allocation efficiently.

Desired Skills:

- Team Collaboration & Leadership: Strong communication, organizational, and leadership skills, with the ability tobalance and prioritize taskseffectively in a fast-paced environment.
- Client Interaction: Excellent presentation and communication skills for effective interaction with internal teams, clients, and customers.
- Emerging Technologies Awareness: A passion for staying updated on emerging technologies andindustry trendsto maintain the company's competitive edge.
- Problem-Solving & Decision-Making: Ability toanticipate issues, resolve ambiguity, and make informed decisions quickly, demonstrating initiative and accountability.
- Performance Excellence: Focused on achieving excellence throughshared goalsand collaboration, fostering a performance-driven culture.
- Adaptability & Task Ownership: Ability to adapt to changing situations, handle multiple tasks simultaneously, and take complete ownership of assigned tasks to meet deadlines.
- Supporting otherGroup Companies.

Why Join Binary Semantics Ltd.

As theIT Manager, you will be at the forefront of transformingBinary Semantics Ltd.s technological landscape, driving key initiatives in cloud infrastructure, networking, and telecommunications while fostering a culture of innovation and operational excellence. This is an exciting opportunity to lead a growing IT team and make a significant impact on the company's long-term success.

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